LaQuandra Wilkins
Spartanburg,SC
Summary
Results-driven inside sales professional with 7+ years of experience in client support, sales operations, and team leadership. Skilled in CRM management, sales training, and cross-functional coordination. Strong background in resolving complex issues, improving service quality, and delivering accurate reporting for management.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Inside Sales Team Lead
BMD SERVICES LLC
Greenville, South Carolina
01.2022 - Current
- Developed and implemented a sales strategy to increase customer satisfaction.
- Partnered with technical staff and sales support team to identify appropriate solutions for complex issues and persuasively communicated technical features to customers.
- Created detailed reports on daily, weekly, and monthly sales results for management analysis and strategic planning.
- Compiled reports summarizing sales activity, customer feedback data. as requested by management team.
- Reviewed sales documents including invoices, purchase orders, delivery notes to ensure accuracy and compliance.
- Coordinated closely with other departments such as sales and product development.
- Coordinated logistics among drivers, dispatchers, sales representatives, and warehouse personnel. between drivers, dispatchers, sales representatives, and warehouse personnel.
Inside Sales Support Specialist
New Prospect Marketing
Spartanburg, South Carolina
02.2019 - 09.2026
- Maintained high customer satisfaction by resolving concerns with knowledgeable, friendly service.
- Provided strong service and careful attention during in-person and phone interactions.
- Assessed customer needs through active listening and effective communication. of customers promptly and efficiently.
- Collaborated with diverse coworkers to address product and service issues, enhancing team solutions.
- Organized tasks by urgency and importance to ensure timely service delivery. to meet service goals efficiently.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Resolved issues efficiently and effectively, showcasing strong problem-solving skills.
Education
High School Diploma -
Chapman High School
Inman, SC05-1996
Skills
- CRM software
- Microsoft Excel
- Sales reporting
- Order processing
- Sales forecasting
- Client management
- Sales training
Certification
- CERTIFIED SALES DEVELOPMENT REPRESENTATIVE
Accomplishments
- TOP SELLER 2024
- RISING STAR AWARD 2024
- REMOTE TELESALES TEAM OF 2025
Timeline
Inside Sales Team Lead
BMD SERVICES LLC
01.2022 - Current
Inside Sales Support Specialist
New Prospect Marketing
02.2019 - 09.2026
High School Diploma -
Chapman High School