Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brittany Smith

Auburn,GA

Summary

Resourceful Inside Sales Team Lead known for high productivity and efficient task completion. Specialize in customer relationship management, sales strategy development, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and client satisfaction.

Overview

11
11
years of professional experience

Work History

Inside Sales Team Lead

PestNation LLC
Atlanta, GA
06.2019 - Current
  • Managed inside sales team & efforts to optimize revenue generation
  • Analyzed data from weekly and monthly reports to identify areas of improvement for the team.
  • Developed and implemented strategies to increase sales team performance.
  • Collaborated with other departments to ensure customer satisfaction was met consistently.
  • Trained and coached new sales personnel on best practices, customer service, and account management.
  • Ensured all customer inquiries were addressed in a timely manner.
  • Created and maintained accurate records of customer interactions using CRM software.
  • Delivered over 50 calls each day, exceeding established targets

Office Manager

Team Pest USA
Atlanta, GA
04.2018 - 05.2019
  • Responded to customer inquiries via phone or email in a professional manner.
  • Maintained filing system for records, correspondence and other documents.
  • Provided training to new hires on office policies and procedures.
  • Developed effective communication strategies between departments within the organization.
  • Coordinated meetings, conferences, travel arrangements and department activities.

Adminstrative Exterminating

Northwest Exterminating
Atlanta, GA
06.2014 - 04.2018
  • Marketed products and services to customer base via inbound and outbound calls
  • Created, updated, and monitored schedules for multiple departments including technicians and inspectors
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Answered questions from customers regarding products and services offered by the company.
  • Completed day-to-day duties accurately and efficiently.

Education

University of North Georgia
Dahlonega, GA

Skills

  • Customer relationship management
  • Data analysis
  • CRM software
  • Team leadership
  • Sales training
  • Pipeline management
  • Lead generation
  • Employee training
  • Conflict resolution

Timeline

Inside Sales Team Lead

PestNation LLC
06.2019 - Current

Office Manager

Team Pest USA
04.2018 - 05.2019

Adminstrative Exterminating

Northwest Exterminating
06.2014 - 04.2018

University of North Georgia

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