Shannon Hill
Hamilton,OH
Summary
Dynamic Inside Sales Team Lead at Contech Engineered Solutions LLC, adept at driving profitability through strategic sales analysis and exceptional customer relationship management. Recognized for mentoring teams and enhancing performance, while effectively resolving conflicts and preparing tailored quotations. Committed to fostering a motivated workforce and ensuring customer satisfaction.
Overview
12
12
years of professional experience
Work History
Inside Sales Team Lead
Contech Engineered Solutions LLC
West Chester, OH
09.2019 - Current
- Analyzed sales performance and service feedback to drive organizational and operational changes for greater profitability.
- Resolved customer issues and offered continual support throughout sales, delivery and processes.
- Ensured all customer inquiries were addressed in a timely manner.
- Monitored employee productivity and motivated team to meet daily goals.
- Managed performance and salary reviews.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Assessed team training needs and arranged for appropriate training sessions for employees.
Inside Sales Coordinator
Contech Engineered Solutions LLC
West Chester, OH
08.2013 - Current
- Facilitated communication between internal departments such as finance and logistics when needed.
- Reviewed customer complaints to determine appropriate methods for resolution.
- Assisted in preparing quotations for customers based on their requirements.
- Managed multiple sales projects simultaneously and met deadlines.
- Followed up with customer to identify and resolve service, account, or technical issues and maintain satisfaction.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Some College (No Degree) - Sociology
Ferris State University
Big Rapids, MISkills
- Sales analysis
- Customer relationship management
- Employee training
- Performance management
- Quotation preparation
- Project management
- Conflict resolution
- Team motivation
- Staff mentoring
- Persuasion techniques
References
References available upon request.
Timeline
Inside Sales Team Lead
Contech Engineered Solutions LLC
09.2019 - Current
Inside Sales Coordinator
Contech Engineered Solutions LLC
08.2013 - Current
Some College (No Degree) - Sociology
Ferris State University
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