Summary
Overview
Work History
Education
Skills
Professional Highlights
Timeline
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Brittnee Harvey

Lake Worth,FL

Summary

Dynamic Team Lead with extensive experience guiding sales teams to surpass performance metrics. Skilled at fostering team cohesion and driving professional development, while excelling in managing sales strategies, territory assignments and ensuring seamless operations.

Proven ability to maintain a high percentage of the team exceeding established goals through targeted training and strategic development. Recognized for enhancing team capabilities, leading to significant

business wins, and consistently motivating both service and sales teams to achieve outstanding results. Committed to ongoing personal growth through continuous micro-training to sharpen management skills.

Overview

14
14
years of professional experience

Work History

Inside Sales Team Lead

UPS
12.2023 - 09.2024


  • Guide Inside Sales Representatives (ISRs) in developing effective sales strategies, optimizing system utilization, and managing territories to maximize performance.
  • Facilitate weekly training sessions on solutions and systems to enhance sales capabilities and drive business wins.
  • Oversee sales territories during ISR absences, identifying opportunities and ensuring business continuity.
  • Coordinate remote team-building activities, fostering team cohesion and establishing reporting systems to track progress for all ISRs.
  • Actively pursue self-development through targeted micro-trainings and talent center programs to boost knowledge and productivity.
  • Document coaching interactions, providing actionable feedback to drive ISR performance and growth.
  • Achieved or exceeded all performance metrics, ensuring consistent team success.
  • Directed strategy sessions and call observations for new ISRs, leading to enhanced sales strategies and resource allocation.
  • Maintained over 75% of the team performing above plan, demonstrating effective leadership and team motivation.

Inside Sales Representative

UPS
11.2021 - 12.2023
  • Primary responsibilities include conducting sales calls to address customer needs, selling additional products and services, and following up on leads
  • Building relationships with key decision makers and serving as a customer advocate
  • Pre-call duties include using automated sales tools to perform research into customers businesses, as well as account information to develop appropriate selling and pricing strategies
  • Creates contacts, monitors contractual compliance, and answers customer questions
  • Maintains knowledge of UPS products and services to develop appropriate sales solutions
  • Determines customer discounts and writes new contracts
  • Provides compelling value proposals to potential and existing customers

Director of Training and Development

Copper Tan Professional Salons
07.2010 - 11.2021
  • Responsible for training and coaching all new employees and assisting managers company wide
  • Managed highest profit corporate location for multiple years including managing other locations
  • Lead, educate and encourage stores to surpass corporate monthly sales goals
  • Organize and evaluate weekly sales reports to track product and employee progress
  • Thoroughly describe products and packages to customers to increase sales
  • Manage and maintain customer accounts
  • Responsible for weekly and monthly sales performance meetings
  • Respond to employee needs regarding scheduling and client issues
  • Conduct weekly inventory
  • Oversee day to day operations, checking in clients, banking, customer service, opening and closing salon

Education

Associate Of Applied Science -

Palm Beach State College
Lake Worth, FL

Skills

  • Microsoft Office Suite
  • Customer Service Excellence
  • Cultivating Relationships
  • CRM Software- Salesforce
  • Sales Strategy Development
  • Cross-functional Collaboration
  • Adaptability
  • Problem-solving
  • Conflict Resolution
  • Decision Making
  • Performance Metric Analysis
  • Professional Training & Development

Professional Highlights

  • Member of Toastmasters International
  • Mentor to Inside Sales Representatives and new hiring class
  • Actively participated as a key member of the UPS Healthcare pilot team, providing valuable feedback on new sales division, contributing to the successful implementation of UPS Inside Sales Healthcare.
  • Engagement team lead for UPS Level Up Committee

Timeline

Inside Sales Team Lead

UPS
12.2023 - 09.2024

Inside Sales Representative

UPS
11.2021 - 12.2023

Director of Training and Development

Copper Tan Professional Salons
07.2010 - 11.2021

Associate Of Applied Science -

Palm Beach State College

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Brittnee Harvey