LaQuansha Gill
Northlake,TX
Summary
Well-qualified Outbound Coordinator/Dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
24
24
years of professional experience
Work History
Outbound Coordinator/Dispatcher
U.S. Logistic Solutions
10.2020 - 02.2024
- Monitored warehouse staff performance closely, providing guidance and feedback as necessary to ensure peak productivity levels were maintained.
- Reduced shipping times with optimized routing and scheduling, enhancing overall customer experience.
- Maintained a safe and organized work environment by enforcing compliance with safety regulations and housekeeping standards.
- Answered phone calls and responded to customer emails.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Implemented new software systems that improved efficiency within the dispatch center operations.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Enforced team adherence to safety regulations and protocols.
- Assigned tasks to team members to complete within designated time frames.
Paraprofessional
Pasadena I.S.D.
10.2017 - 05.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Administered tests and assessments to evaluate student progress and performance.
Administrative Assistant
L & B Industrial, Inc
08.2000 - 10.2017
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Executed record filing system to improve document organization and management.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
High School Diploma -
Deer Park High School
Deer Park, TX05.1996
Skills
- Shipping and receiving
- Strong Organization
- Warehouse Operations
- Staff Training and Development
- Computer Skills
- Email and Phone Communication
- MS Office
- Policy and Procedure Enforcement
Timeline
Outbound Coordinator/Dispatcher
U.S. Logistic Solutions
10.2020 - 02.2024
Paraprofessional
Pasadena I.S.D.
10.2017 - 05.2021
Administrative Assistant
L & B Industrial, Inc
08.2000 - 10.2017
High School Diploma -
Deer Park High School