Laquashia Jackson
Orlando
Summary
Results-oriented Retail Professional with strong background in customer service and sales. Enhances client relations and streamlines operations through effective communication and leadership. Experienced in cash handling and inventory management, driving high customer satisfaction.
Overview
10
10
years of professional experience
Work History
Retail Sales Associate
Ross Dress for Less
Orlando
03.2026 - Current
- Executed transactions accurately and quickly, ensuring smooth customer flow at point of sale.
- Guided customers in locating products, enhancing shopping experience and satisfaction.
- Resolved conflicts by applying problem-solving and interpersonal skills, maintaining positive customer relations.
- Worked closely with team members to facilitate efficient store operations.
- Participated in inventory management and stock replenishment tasks.
- Cleaned and organized store areas to ensure a welcoming environment for customers.
Tax Preparer
Finances and Wealth, LLC.
Orlando
11.2022 - Current
- Evaluated financial situations of taxpayers and businesses to identify strategies for reducing tax liabilities and maximizing refunds, contributing to overall client satisfaction.
- Advised clients on strategies that ensured efficient and legal tax filing, enhancing compliance and minimizing risks.
- Conducted client interviews to gather information on taxable income, deductible expenses, and allowances.
- Filed taxes electronically using approved software programs.
- Organized documentation to facilitate streamlined review by senior staff, improving workflow efficiency.
Customer Service Call Center Representative
SunPass
Orlando
02.2024 - 08.2024
- Addressed inquiries and resolved issues to ensure customer satisfaction.
- Identified and managed customer complaints to improve service quality.
- Resolved technical issues to minimize disruption and enhance customer experience.
- Communicated clearly and effectively with customers.
- Answered incoming phone calls professionally and promptly.
- Provided accurate information to clients.
- Documented complaints and relevant details for follow-up.
- Achieved typing speed of 45+ words per minute, consistently meeting or exceeding performance metrics such as call handling time, resolution time, and customer satisfaction scores.
- Adhered to company policies, rules, and regulations.
Quick Service Food and Beverage
Universal Studios
Orlando
12.2022 - 01.2024
- Prepared food items such as sandwiches, salads, and beverages.
- Processed payments via cash, credit, and debit cards, ensuring accurate transactions and minimizing cash drawer errors.
- Followed proper food handling techniques according to company policies.
- Enhanced customer satisfaction by implementing creative solutions to resolve issues.
- Facilitated open communication with team members and stakeholders, contributing to successful project outcomes.
Professional Driver
AutoZone
Orlando
11.2021 - 05.2022
- Transported clients efficiently between specified locations and destinations.
- Followed detailed instructions from dispatchers regarding delivery times and routes.
- Ensured safe driving environment by adhering to PPE protocols.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
- Cultivated strong customer relationships to enhance service satisfaction.
Youth Mentor/ Counselor
AmeriCorps/City of Orlando
Orlando
01.2016 - 08.2018
- Created safe environment fostering open communication between mentors and mentees.
- Collaborated with school staff members to ensure the academic success of mentees.
- Developed activities enhancing positive peer interactions among participants.
- Coordinated group activities strengthening team building among mentees.
- Provided guidance to individuals and groups on effective problem-solving techniques.
Education
Medical Assistant Technician Diploma -
Florida Technical College
Orlando, FL06-2023
Skills
- Sales techniques
- Customer service
- Point of sale
- Cash handling
- Product merchandising
- Client relations
- Appointment scheduling
- Inventory management
- Microsoft Excel
- Microsoft Word/Outlook
- Microsoft Access
- Spreadsheet
- Leadership
- Communication skills
- Patient care
Technology Skills
- Microsoft Word/Outlook
- Microsoft Access
- Microsoft Excel
- Spreadsheet
Timeline
Retail Sales Associate
Ross Dress for Less
03.2026 - Current
Customer Service Call Center Representative
SunPass
02.2024 - 08.2024
Quick Service Food and Beverage
Universal Studios
12.2022 - 01.2024
Tax Preparer
Finances and Wealth, LLC.
11.2022 - Current
Professional Driver
AutoZone
11.2021 - 05.2022
Youth Mentor/ Counselor
AmeriCorps/City of Orlando
01.2016 - 08.2018
Medical Assistant Technician Diploma -
Florida Technical College