LaQuater Roberson
Mobile,AL
Summary
Highly-motivated, experienced, licensed, Claims Adjuster specializing in Xactimate and Symbility estimating system with 6 year career assessing properties, determining liabilities and negotiating settlements. Detail-oriented, observant and knowledgeable with excellent interpersonal and documentation skills. Efficiently handle high case volumes with accuracy and care.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Desk Adjuster
Cross Country Adjusting
09.2022 - 02.2024
- Investigate insurance claims, assess the extent of damages, determine coverage and settlement amount to be provided to the policyholder.
- Responded to customer inquiries, made appropriate decisions and closed files.
- Used prescribed guidelines or policies in analyzing situations.
- Evaluated damages and handled claim negotiations with insureds, claimants, attorneys and public adjusters.
Fast Path Adjuster
Sedgwick Claims Management
06.2021 - 09.2022
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Examined claims forms and other records to determine insurance coverage.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Researched claims and incident information to deliver solutions and resolve problems.
Property Desk Adjuster
Pilot Catastrophe
07.2018 - 06.2020
- Investigated properties, classified damages and created estimates outlining repair costs.
- Investigated property damage via submitted documents and statements from the insured/contractor.
- Examined claim forms and other records to determine proper coverage.
- Investigated claims, conducted field audits, determined losses and reported findings.
- Identified and collected evidence and determined value to specific claim to properly assess conditions.
- Found ways to pay, issued settlements as well as denial letters and other policy related letters.
- Provided excellent customer service.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- After only being with the company 1 month, I was ranked #1 on my team in the amount of claims being closed and my effectiveness.
Cashier Supervisor
Sam's Club
04.2006 - 06.2018
- Supported front end procedures to keep items well-stocked to prevent shrinkage.
- Monitored and supervised all cashiers, service desk associates, and door greeters.
- Scheduled breaks and lunches.
- Conducted meetings, monitored employee productivity, and provided constructive feedback and coaching.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved issues regarding customer complaints and escalated worsening concerns to cashiers for remediation.
- Trained new employees in cashiering procedures, offering assistance in resolving member issues.
Education
Some College (No Degree) - Nursing
University Of South Alabama
Mobile, ALHigh School Diploma -
W.P. Davidson High School
Mobile, ALSkills
- Property claims
- Daily Claims
- Property adjusting
- Xactimate specialist
- Symbility specialist
- Mold claims
- GuideWire
- Denial letters
- Strong interpersonal and communication skills
- Management
- Customer Service
- Decision-making
- Supervision/Team Lead
- Microsoft Word
- Excel
- Sales
- Property Damage Assessment
- Settlement Negotiation
- Mediation
- Collaboration
- Policy Interpretation
Certification
- 2020 NFIP Adjuster Claims Presentation
- State Farm Estimatics
Additional Information
Licensed States:
-Texas
-Louisiana
-Arizona
-South Carolina
-North Carolina
-Michigan
-Florida
Timeline
Desk Adjuster
Cross Country Adjusting
09.2022 - 02.2024
Fast Path Adjuster
Sedgwick Claims Management
06.2021 - 09.2022
Property Desk Adjuster
Pilot Catastrophe
07.2018 - 06.2020
Cashier Supervisor
Sam's Club
04.2006 - 06.2018
Some College (No Degree) - Nursing
University Of South Alabama
High School Diploma -
W.P. Davidson High School