LAQUENTA CABRERA
Atlanta,GA
Summary
Dependable and service-driven administrative professional with 20 years of experience in federal government roles, including the IRS and United States Postal Service. Known for exceptional problem-solving, adaptability, and a deep commitment to delivering client-centered support. Skilled in clerical operations, scheduling, onboarding, and cross-departmental collaboration. Proven ability to manage high-volume workflows, maintain confidentiality, and foster positive relationships with both internal teams and the public. Seeking to leverage administrative and coordination strengths within a growth-driven organization.
Overview
33
33
years of professional experience
Work History
Clerk / Support Specialist - Small Business Department
Internal Revenue Service (IRS)
Atlanta, GA
01.2022 - Current
- Provided front-line support to small business taxpayers, resolving inquiries with professionalism, empathy, and accuracy.
- Handled sensitive financial data and documentation in compliance with strict confidentiality and federal guidelines.
- Performed data entry, file tracking, and policy-aligned document handling in a secure, high-volume environment.
- Maintained current knowledge of evolving IRS procedures to deliver accurate information and timely service.
- Recognized for adaptability, team collaboration, and exceptional service to taxpayers.
- Helped reduce taxpayer call escalations by providing first-contact resolution for small business inquiries, contributing to improved client satisfaction scores and workflow efficiency.
Clerk / Customer Service Associate
United States Postal Service (USPS)
Freeport & Jamaica, NY
01.2019 - 01.2022
- Managed both front-end and back-end operations, including opening/closing procedures, truck loading, and high-volume customer interactions.
- Processed high-volume financial transactions, shipments, US government passport applications, and customer inquiries efficiently with 99% accuracy, minimizing customer wait times and support daily branch revenue goals.
- Entered, verified, and routed sensitive information while maintaining strict confidentiality.
- Provided clear, customer-centered communication to reduce frustration and ensure positive experiences.
Clerk Supervisor (204B Assignment)
USPS
01.2018 - 01.2019
- Led and supported a team of 16 carriers and 6 clerks.
- Onboarded new employees, led daily team meetings, coordinated on-the-job training (OJI), and managed conflict resolution within the department.
- Oversaw scheduling, timesheet verification, attendance tracking, HR support.
Letter Carrier, Customer Service Courier
USPS
01.2006 - 01.2018
- Delivered mail and critical items (medications and COD packages) to residences and businesses via foot and vehicle across designated routes.
- Managed sensitive documents such as certified and registered mail with a focus on timeliness and accuracy.
- Provided reliable and courteous service, often serving as a lifeline for elderly or isolated clients.
- Acted as a customer advocate, answering questions and resolving delivery issues on the spot.
Dental Assistant & Office Coordinator
Interfaith Medical Center
Brooklyn, NY
01.1993 - 01.2006
- Supported patient care by preparing exam rooms, managing intake forms, patient records, and performing x-rays.
- Handled insurance documentation, appointment scheduling, and front-desk support including patient education.
- Managed billing collection, patient support while providing detailed post-care instructions.
Education
Emotional Intelligence Certification -
ITM training program
Dental Assisting Certification -
NY Vocational Training Center
Brooklyn, NYGED -
NY State Dept of Education
Skills
- Operational Support
- Administrative Support
- Coordination
- Customer Service
- Patient Advocacy
- Patient Check-in
- Appointment Scheduling
- Multiline Phone Systems
- Data Entry
- Records Management
- Sensitive Information Compliance
- Privacy Compliance
- HIPAA
- Cross-Functional Collaboration
- Cross-Team Communication
- Insurance Billing
- Microsoft Office Suite
- QuickBooks Professional
- Senior Assistance
- Family Assistance
- Adaptable
- Quick Learner
Additional Attributes
- Enjoy helping others and advocating for clients
- Recognized as a dependable team player and fast learner in every role
- Career longevity and loyal professional: only two employers in 20 years
- Eager to build a long-term professional home with a company that values loyalty, collaboration, and care
Timeline
Clerk / Support Specialist - Small Business Department
Internal Revenue Service (IRS)
01.2022 - Current
Clerk / Customer Service Associate
United States Postal Service (USPS)
01.2019 - 01.2022
Clerk Supervisor (204B Assignment)
USPS
01.2018 - 01.2019
Letter Carrier, Customer Service Courier
USPS
01.2006 - 01.2018
Dental Assistant & Office Coordinator
Interfaith Medical Center
01.1993 - 01.2006
Emotional Intelligence Certification -
ITM training program
Dental Assisting Certification -
NY Vocational Training Center
GED -
NY State Dept of Education
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