VALERIE Hernandez
Kissimmee
Summary
Dynamic Small Business Operations Support Specialist at Truist Bank, adept at optimizing processes and enhancing customer satisfaction. Skilled in documentation management and team coordination, I effectively resolved inquiries and streamlined workflows, contributing to a more efficient operational environment. My proactive problem-solving approach ensures high-quality support and collaboration across departments.
Overview
12
12
years of professional experience
Work History
Small Business Operations Support Specialist
Truist Bank
Orlando
03.2013 - 08.2025
- Provided support for team members in completing routine administrative tasks.
- Communicated with departments to ensure smooth workflow and coordination.
- Organized and maintained documentation for operational processes and projects.
- Resolved customer inquiries promptly, ensuring high levels of satisfaction and support.
Education
High School Diploma -
Sawyer College
Schererville, INSkills
- Documentation management
- Operational support
- Customer relationship management
- Process optimization
- Team coordination
- Project management
- Time management
- Problem solving
References
References available upon request.
Timeline
Small Business Operations Support Specialist
Truist Bank
03.2013 - 08.2025
High School Diploma -
Sawyer College
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