Laquesha Duckett
Lancaster
Summary
Experienced professional bringing several years of experience in debt collections and accounts receivable. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Overview
22
22
years of professional experience
Work History
Collections Agent
Wells Fargo
Irving
11.2023 - 04.2025
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Resolved complex issues that arose during the collections process.
- Monitored customer accounts for changes in financial status or contact information.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Customer Service
One Exchange
Richardson
09.2014 - 10.2023
- Provided comprehensive customer service support for health and welfare as well as defined benefit pension plans, addressing clients' administrative needs effectively.
- Resolved complex participant inquiries by conducting thorough research and maintaining accurate case notes to ensure compliance and client trust.
- Streamlined and optimized customer service processes, which significantly reduced response times and enhanced client satisfaction for health and welfare plans.
- Analyzed and solved problems in a dynamic work environment, consistently adhering to procedures and guidelines to maintain high service standards.
Customer Service
Aegis
Irving
09.2012 - 08.2014
- Ensured accuracy in insurance verification and prescription options, which enhanced member satisfaction and reduced errors in healthcare communication.
- Analyzed call patterns and member needs to optimize communication strategies, leading to more efficient service delivery and reduced wait times.
- Proposed and implemented streamlined call handling processes, improving team performance and increasing member engagement.
Sales Floor Clerk Lead
Target Corporation
Dallas
01.2003 - 02.2012
- Directed a team of 9 sales floor members, enhancing team synergy and communication to improve overall performance.
- Managed inventory with precision, preventing stockouts and ensuring optimal stock levels to enhance customer satisfaction.
- Streamlined inventory and floor management processes, reducing waste and improving operational efficiency.
- Guided and mentored team members to elevate customer service standards and engagement through in-depth product knowledge.
Education
Associate Degree - General Studies
El Centro College
Dallas, TX08.2011
High School Diploma - General Education
Bryan Adams High School
Dallas, TX01.2000
Skills
- Payment negotiation
- Debt recovery
- Financial monitoring
- Payment processing
- Regulatory compliance
Timeline
Collections Agent
Wells Fargo
11.2023 - 04.2025
Customer Service
One Exchange
09.2014 - 10.2023
Customer Service
Aegis
09.2012 - 08.2014
Sales Floor Clerk Lead
Target Corporation
01.2003 - 02.2012
Associate Degree - General Studies
El Centro College
High School Diploma - General Education
Bryan Adams High School