LaQueta Bedford
Cedar Hill,TX
Summary
Results-oriented Senior Fraud Analyst with over 15 years of expertise in financial services, risk management, mortgage processing, and operations leadership.
Overview
19
19
years of professional experience
Work History
Sr. Fraud Analyst
Bank of America
Dallas, TX
01.2023 - Current
- Review complex financial products to prevent and detect potential fraud.
- Conduct research and analysis of account activity to assess risk levels.
- Perform inbound and outbound calls, taking appropriate actions based on transaction characteristics.
- Investigate fraudulent activity and support resolution processes.
Service Operations Manager
Tom Thumb
Duncanville, TX
10.2016 - 12.2022
- Led customer service operations ensuring high levels of satisfaction and loyalty.
- Hired, trained, and coached employees across departments to maintain compliance and performance.
- Oversaw departmental budgets, meeting financial targets and sales objectives.
- Built a culture of innovation and excellence for both customers and employees.
Loan Delivery Specialist
Home Point Mortgage
Farmers Branch, TX
12.2020 - 05.2022
- Audited and delivered loan files to investors in compliance with agency requirements.
- Ensured accuracy and completeness of loan documentation for timely submission.
- Collaborated with stakeholders to meet delivery timelines and resolve discrepancies.
Dealer Administrator II
Exeter Finance
Irving, TX
01.2020 - 12.2020
- Processed dealer agreements and ensured compliance with company standards.
- Partnered with sales teams to enhance dealer service satisfaction.
- Managed dealer support line, resolving inquiries in a professional and timely manner.
Fraud Analyst
JPMorgan Chase
Lewisville, TX
02.2019 - 12.2019
- Reviewed 50+ claims daily to determine appropriate actions for fraud resolution.
- Collaborated in Lean Management initiatives to improve efficiency and reduce waste.
- Ensured compliance while maintaining excellent customer service standards.
Claims Analyst II
Mr. Cooper / Solomon Edwards (Contract)
Lewisville, TX
01.2018 - 02.2019
- Prepared claim packages for reimbursement, analyzing mortgage default delays and expenses.
- Reviewed foreclosure documents and loan history to support negotiations.
- Recovered funds from third parties through detailed claims and documentation.
Dealer Service Processor
CRB Auto / Mechanics Bank
Irving, TX
10.2016 - 12.2017
- Audited contract packages for accuracy and compliance with policies.
- Verified credit application data, residence, employment, and income details.
- Identified potential fraud and escalated issues to appropriate personnel.
Funder Analyst
Santander Consumer
Dallas, TX
01.2015 - 10.2016
- Coordinated funding of retail contracts from dealership partners.
- Verified customer information and ensured adherence to compliance regulations.
- Collaborated with sales, credit, and third-party vendors to resolve funding issues.
Sr. Loan Processor
Genpact Mortgage
Richardson, TX
10.2012 - 12.2013
- Reviewed mortgage loan applications for completeness and compliance.
- Verified borrower income, assets, liabilities, and issued disclosures as required.
- Coordinated with loan officers and third parties to obtain additional documentation.
Loss Mitigation Specialist / HAMP Underwriter
JPMorgan Chase
Fort Worth, TX
07.2006 - 10.2012
- Managed 250+ defaulted home equity mortgage loans in foreclosure status.
- Assisted customers with repayment solutions including modifications, forbearance, and short sales.
- Underwrote HAMP modifications, reviewing financials, appraisals, and loan applications.
- Ensured compliance with federal regulations and internal lending policies.
Education
High School Diploma - undefined
Business Management Center High School
Dallas, TX05.1993
Skills
- Fraud detection and risk assessment
- Underwriting and loan processing
- Mortgage servicing and loss mitigation
- Portfolio management
- Customer service and relationship management
- Team leadership and training
- Regulatory compliance
- Credit analysis
- Project management
- Microsoft Office proficiency
- Typing and computer skills
Timeline
Sr. Fraud Analyst
Bank of America
01.2023 - Current
Loan Delivery Specialist
Home Point Mortgage
12.2020 - 05.2022
Dealer Administrator II
Exeter Finance
01.2020 - 12.2020
Fraud Analyst
JPMorgan Chase
02.2019 - 12.2019
Claims Analyst II
Mr. Cooper / Solomon Edwards (Contract)
01.2018 - 02.2019
Service Operations Manager
Tom Thumb
10.2016 - 12.2022
Dealer Service Processor
CRB Auto / Mechanics Bank
10.2016 - 12.2017
Funder Analyst
Santander Consumer
01.2015 - 10.2016
Sr. Loan Processor
Genpact Mortgage
10.2012 - 12.2013
Loss Mitigation Specialist / HAMP Underwriter
JPMorgan Chase
07.2006 - 10.2012
High School Diploma - undefined
Business Management Center High School