LaQueta Lecount
Tampa,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
15
15
years of professional experience
Work History
Customer Service Associate Team Leader
Aetna/Cvs Healthcare
01.2009 - Current
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
- Assist customer with escalated phone issues, products, or any other type of issues that are escalated.
Education
GED -
King High School
Tampa, FL06.2011
Skills
- Team Management
- Customer Relationship Building
- Delegation and Supervision
- Training and Coaching
Timeline
Customer Service Associate Team Leader
Aetna/Cvs Healthcare
01.2009 - Current
GED -
King High School
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