LAQUETRIA HARPER
Houston
Summary
Dynamic and results-driven professional with extensive experience in medical billing and customer service at T & T Staffing. Proven expertise in insurance verification and payment negotiation, complemented by strong problem-solving abilities and attention to detail. Recognized for enhancing customer satisfaction and streamlining operations through effective teamwork and organization.
Overview
13
13
years of professional experience
Work History
Medical Collector
T & T Staffing
Houston, TX
03.2023 - 02.2026
- Assisted in verifying patient insurance information for accurate billing processes.
- Learned to utilize medical billing software for managing accounts receivable.
- Supported collection efforts by communicating with patients regarding outstanding balances.
- Documented payment arrangements and updated patient account records efficiently.
Customer Service Representative
Everisepc
Houston, TX
05.2019 - 03.2023
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Handled customer complaints efficiently, ensuring satisfaction and fostering positive relationships.
- Processed transactions accurately using CRM systems to maintain detailed records.
- Collaborated with team members to enhance service delivery and streamline operations.
Customer Service Representative
Iqor
Houston, TX
07.2013 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
Booker T Washington
Houston, TXSkills
- HIPAA compliance
- Insurance verification
- Data entry proficiency
- Denial management
- Payment negotiation
- Medical billing
- Claim processing
- Stress tolerance
- Organization skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Problem-solving abilities
- Multitasking
Timeline
Medical Collector
T & T Staffing
03.2023 - 02.2026
Customer Service Representative
Everisepc
05.2019 - 03.2023
Customer Service Representative
Iqor
07.2013 - 05.2019
High School Diploma -
Booker T Washington