Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Wilson

Atoka,TN

Summary

Customer service-oriented professional with 8+ years of healthcare industry experience. Able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality. Academic Honors: Ultimate Medical Academy Honor Roll. Experience includes working in a hospital setting, training new employees, and hospital admissions. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline. Well-organized, able to prioritize duties and manage time in multi-task environments. Demonstrates independent work initiative, sound judgment, and attention to detail. Strong written and verbal communication skills. Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Outlook; Data Entry.

Overview

20
20
years of professional experience

Work History

Medical Collector

Surgery Partners
08.2021 - Current
  • Make out bound and inbound calls to patient to resolve balances and prevent collections.
  • Handle accounts for all 5 centers in the area while maintaining HIPPA regulations.
  • Collect patient payments and initiate, execute and follow-up on payment plans.
  • Ensure all accounts are thoroughly documented including recording the commitment to pay the debt, the payment plan details, and all related discussion notes.
  • Assist with processing refunds and setting up payment plans for patients.
  • Follow up with claims statuses to make sure workers comp have received them, if not assist with sending them out by mailing or faxing.
  • Schedule appointments and ensure all appointments are confirmed for assigned clinic/provider.

Unit Secretary

Newport Hospital
04.2011 - 07.2012
  • Answered inbound calls, floated on ER, ICU, and Medical Surgical floors, assisted nurses, and trained new staff.
  • Prepared schedules, checked orders, completed admissions/registration and discharge orders, and scheduling appointments including labs, radiology, EKG’s, etc for the patients per doctors orders.
  • Placed outbound phone calls to physicians and other departments, and for emergency codes.
  • Filed, faxed, and scanned documents, and attended to the needs of families of patients.

Medical Secretary / Medical Assistant

Columbia Heart Clinic
08.2008 - 08.2010
  • Scheduling of all patient appointments, completed on-call consultations and physician meetings and trained new employees.
  • Faxed, scanned, and retrieved patient records, performed EKGs, removed sutures, and checked patients in and out.
  • Answered inbound phone calls, placed outbound calls, and documented patient history using paper charts.
  • Called in prescription refills, took vital signs, documented electronically, and assisted coworkers as needed.

Medical Secretary

Mayo Clinic
06.2005 - 01.2008
  • Worked for 3 physicians and nurses, screened all incoming calls, coordinated travel, and trained new staff.
  • Completed transcriptions, faxed, filed, and scanned documents, and retrieved records for electronic system.
  • Documented electronically, connected non-English speaking patients to interpreters, and tracked certifications.

Education

HIPAA Essentials for Healthcare Professionals Certificate - undefined

Ultimate Medical Academy

Diploma - Medical Billing and Coding

Ultimate Medical Academy
01.2020

Associate Degree - General Studies

Columbia College of Missouri
01.2011

Skills

  • Medical Billing
  • Accounts Receivable
  • Collections
  • Co-Pay
  • Deductibles
  • Co-Insurance
  • EOBs
  • Revenue Cycle Management
  • Posting Payments
  • Government (Medicare & Medicaid)
  • Third Party Payers
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Managed Care (HMO, PPO, and POS)
  • Workers Compensation
  • Insurance Verification
  • Insurance Claim Processing
  • CMS 1500
  • CMS 1450 (UB-04)
  • Front Office Operations
  • Medical Office Procedures
  • Scheduling
  • Medical Terminology
  • Anatomy & Physiology
  • HIPAA Compliance
  • Medical Coding (ICD-10-CM
  • HCPCS
  • CPT)

Timeline

Medical Collector

Surgery Partners
08.2021 - Current

Unit Secretary

Newport Hospital
04.2011 - 07.2012

Medical Secretary / Medical Assistant

Columbia Heart Clinic
08.2008 - 08.2010

Medical Secretary

Mayo Clinic
06.2005 - 01.2008

HIPAA Essentials for Healthcare Professionals Certificate - undefined

Ultimate Medical Academy

Diploma - Medical Billing and Coding

Ultimate Medical Academy

Associate Degree - General Studies

Columbia College of Missouri
Valerie Wilson