Teresa Tomlinson
Summary
Accomplished professional with a proven track record at highly accredited medical facilities, adept in account management and problem-solving abilities. Excelled in enhancing patient relations and staff training, achieving significant client retention. Skilled in medical terminology and payment processing, demonstrating a results-driven approach with a focus on surpassing objectives through key stakeholder relationship building.
Overview
13
13
years of professional experience
Work History
Lead PSR
Surgery Partners
05.2023 - Current
- Delivered exceptional customer service to every patient by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Promoted superior experience by addressing patient concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided
Patient Service Representative
Intermountain Healthcare
11.2019 - 05.2023
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Schedule appointments.
- Balanced deposits and credit card payments each day.
Imaging Clerk
Intermountain Healthcare
07.2018 - 11.2019
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Traveled from Logan to Price servicing patients mammograms.
- Coordinated with other insurance organizations to provide free patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed office bookkeeping with insurance billing and patient payments.
Implementation Onboard Specialist, Account Manager
Advanced MD
05.2011 - 07.2018
- Implementing new clients on AdvancedMD Billing and EHR software.
- Project Management for the onboarding implementation period.
- Succeeded in client retention and upselling additional features.
- Office management and Medical Billing expertise and continued training for employees.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School Diploma -
Canoga Park Senior High School
Canoga Park, CASkills
- Call Management
- Data Entry
- Appointment Scheduling
- Account Management
- Key stakeholder relationship building
- Problem-solving abilities
- Staff education and training
- Customer Relations
- De-Escalation Techniques
- Medical terminology knowledge
- Payment Processing
Timeline
Lead PSR
Surgery Partners
05.2023 - Current
Patient Service Representative
Intermountain Healthcare
11.2019 - 05.2023
Imaging Clerk
Intermountain Healthcare
07.2018 - 11.2019
Implementation Onboard Specialist, Account Manager
Advanced MD
05.2011 - 07.2018
High School Diploma -
Canoga Park Senior High School
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