Suzanne Girouard
Washington
Summary
ABO certified Optician/Optical Manager bringing more than 29 years of related experience and passion for customer service. Able to build strong relationships, satisfy needs and handle high-volume workloads in fast-paced office environments. Adept at multitasking with different functions and customers in an efficient and accurate manner. Exceptional problem-solving and communication skills.
Overview
17
17
years of professional experience
Work History
Lead PSR
Southwest Orthopedics (Intermountain Health)
12.2022 - Current
- Patient registration and scheduling in person and by phone.
- Insurance verification, updating demographics.
- payment processing, cash management.
- PSR Team Super User
- Managed schedule for team of PSR's
- EMR-I-Centra
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Optician/Optical Manager
SouthWest Vision
05.2008 - 12.2022
- Manage client frame selection processes, explained prescriptions, optical terminology and products to help determine and recommend best products to meet eye wear needs.
- Stayed up to date on new lens and coating technologies.
- Purchase, manage and maintain frames inventory.
- Inspect finished eye wear to maintain optical standards.
- Performed all Optical repairs and adjustments.
- Troubleshoot questions, problems and concerns related to new eye wear and set expectations for adaptation.
Education
Associate of Applied Science - Opticianry
Nashua Community College
Nashua, NH05.1995
Associate of Applied Science - Business Management
Nashua Community College
Nashua, NH05.1993
Skills
- Staff leadership
- Area management
- Patient support and assistance
- Customer relations
Timeline
Lead PSR
Southwest Orthopedics (Intermountain Health)
12.2022 - Current
Optician/Optical Manager
SouthWest Vision
05.2008 - 12.2022
Associate of Applied Science - Opticianry
Nashua Community College
Associate of Applied Science - Business Management
Nashua Community College
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