Jamie Rice
Willowbrook,IL
Summary
Service-focused Patient Registration Representative proficient in managing new admissions. Collects and completes paperwork diligently to minimize errors and maximize patient satisfaction. Handles demands of different insurance plans with organized approach. Responsible, punctual and productive when working with little to no supervision.
Overview
24
24
years of professional experience
Work History
Lead PSR Patient Registration
Edward Elmhurst Health
11.2021 - 09.2023
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Gathered demographic and insurance information to register patients for medical appointments.
- Accurately inputted patient and insurance information into company's computer system using Epic Software.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Worked as Epic Superuser for Outpatient /Immediate Care departments.
- Worked with members from other departments as part of Patient Experience Committee to work toward the best possible outcome for the patient.
Registration Clerk
Northwestern Medicine Palos Hospital
05.2007 - 11.2021
- Completed registration paperwork, verifying accurate patient information.
- Updated patient contact information to support accurate electronic medical records.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Answered patient questions and inquiries regarding registration process and documentation.
- Confirmed patient demographics and updated practice management software for accuracy.
- Used Meditech then Epic Software to record and organize patient insurance and medical information.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Retrieved medical data for physicians and patients.
- Generated medical reports on patient admissions, treatment and discharge for disbursement to various departments.
- Worked with EMS when obtaining pertinent patient information upon arrival to the Emergency Room.
- Worked 5 yrs in the Scheduling Department scheduling various outpatient testing as well as pre-surgical testing.
Unit Secretary
Oak Forest Hospital Of Cook County
05.1999 - 05.2007
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed employer provided course in medical terminology.
- Transcribed physician orders for pharmacy and lab testing.
- Created charts for admissions and transfers.
Education
High School Diploma -
Victor J Andrew High School
Tinley Park, Il06.1994
Skills
- Data Entry Software
- Payment Scheduling and Collection
- Outpatient Procedures
- Tact and Sensitivity
- Registration Processing
- Patient Eligibility Requirements
- Staff Leadership
- Order Purchasing
- Regulatory Documentation
- Electronic Recordkeeping
- Organization and Time Management
- Teamwork and Collaboration
- Patient Health Information Access
- Adaptable and Flexible
- Patient Relations
- Verifying Eligibility
- Critical Thinking
- Equipment Troubleshooting and Maintenance
Timeline
Lead PSR Patient Registration
Edward Elmhurst Health
11.2021 - 09.2023
Registration Clerk
Northwestern Medicine Palos Hospital
05.2007 - 11.2021
Unit Secretary
Oak Forest Hospital Of Cook County
05.1999 - 05.2007
High School Diploma -
Victor J Andrew High School
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