Chaleighe Elliott
Pleasant View
Overview
7
7
years of professional experience
Work History
Lead PSR
Envision Imaging
Bountiful
07.2023 - Current
- Directed daily leadership of front desk operations, optimizing staffing coordination and workflow management.
- Mentored PSR staff, fostering professional growth and effective onboarding processes.
- Acted as primary escalation point for patient and staff concerns, resolving issues promptly.
- Ensured compliance standards and maintained communication alignment with patient-centered service goals.
Medical Office Manager
Ion Vision
Ogden
05.2021 - 07.2023
- Streamlined daily office operations, enhancing staff scheduling, patient flow, and administrative workflows.
- Conducted interviews, hired, trained, and coached staff while enforcing policies and HIPAA compliance.
- Oversaw billing, collections, financial counseling, and inventory management to ensure operational efficiency.
- Implemented improvements in workflows to boost productivity and service quality.
Medical Receptionist/Technician
Ion Vision
Ogden
05.2019 - 07.2023
- Delivered high-quality patient service through scheduling, registration, insurance verification, and payments.
- Supported clinical operations through patient pre-screening and diagnostic preparation.
- Managed high-volume calls, confirmations, and follow-up to maintain efficient patient flow.
Education
IB Diploma -
Ogden High
Ogden,UT05-2017
High school diploma -
Ogden High School
Ogden, UT05.2017
Some College (No Degree) -
Weber State University
Ogden, UTSkills
- Customer service and support
- Front desk operations
- Attention to detail
- Critical thinking
- Problem solving
- Verbal and written communication
- Telephone etiquette
- Time management
- HIPAA compliance
- Medical charting
- Insurance authorization
- EHR software proficiency
- Office management and coordination
- CPT coding expertise
- Operational leadership
Affiliations
Multi-sport varsity athlete and team captain, demonstrating accountability, teamwork, and performance under pressure.
Selected for leadership roles based on reliability, work ethic, and ability to motivate peers.
Selected for leadership roles based on reliability, work ethic, and ability to motivate peers.
Accomplishments
-Promoted into leadership roles based on performance, accountability, and operational ownership.
-Led front-office operations and managed escalated patient and staff concerns to support service quality, efficiency, and team stability.
-Applied leadership feedback to strengthen communication effectiveness and served as a trusted point of contact for operational decision-making in leadership’s absence.
-Led front-office operations and managed escalated patient and staff concerns to support service quality, efficiency, and team stability.
-Applied leadership feedback to strengthen communication effectiveness and served as a trusted point of contact for operational decision-making in leadership’s absence.
Timeline
Lead PSR
Envision Imaging
07.2023 - Current
Medical Office Manager
Ion Vision
05.2021 - 07.2023
Medical Receptionist/Technician
Ion Vision
05.2019 - 07.2023
IB Diploma -
Ogden High
High school diploma -
Ogden High School
Some College (No Degree) -
Weber State University