LaQuetta Cooper
Planned Parenthood Great Rivers
St. Louis,MO
17
years of professional experience
Dynamic operations executive with over 16 years of experience as the operational backbone for growing organizations, adept at translating strategic vision into measurable execution across people operations, financial operations, compliance, and business administration. Demonstrated success in building robust organizational infrastructures and accountability structures encompassing hiring practices, HR policies, budgeting, vendor management, and regulatory compliance, all tailored to support sustainable growth in fast-paced, multi-site, and fully remote environments. Expertise in developing KPI-driven decision frameworks and leading high-performing teams fosters a cohesive connection between operations, finance, and executive leadership, ensuring alignment with organizational goals. Committed to driving efficiency and effectiveness through innovative solutions and strategic partnerships.
Work History
Vice President of Patient Services
2 Years 7 Months- Facilitated seamless operations within patient support and access organization, leading a department of 110 staff and partnering with executive leadership to translate strategic objectives into actionable initiatives across diverse channels.
- Oversaw comprehensive talent management strategies, including recruitment and onboarding, while mentoring staff to enhance performance and maintain seamless operations.
- Championed initiatives that established a culture of continuous improvement, facilitating innovation and supporting sustainable growth within the organization.
- Constructed analytical tools to guide resource allocation across operational, financial, and workforce priorities, ensuring alignment with executive leadership's strategic vision.
- Directed departmental budget management, forecasting vendor invoices and contractor payments while overseeing workforce planning and quality improvement initiatives.
- Coordinated with CEO, legal counsel, and external consultants to develop and launch organizational systems, maintaining precise contracts, insurance, and compliance records.
- Analyzed existing processes and established new organizational policies to drive operational efficiency and elevate service delivery standards.
Director of Health Care Operations
4 Years 8 Months- Led organizational operations strategy across multiple sites, translating priorities into execution plans, SOPs, and documentation standards for teams in people operations, scheduling, and support services, ensuring compliance, quality, and operational excellence.
- Drove organizational operations strategy across multiple sites, translating priorities into execution plans, SOPs, and documentation standards for teams responsible for people operations, scheduling, and support services with a focus on compliance, quality, and operational excellence.
- Built performance dashboards and reporting frameworks to monitor service utilization, operational efficiency, and patient experience, translating data into actionable improvement roadmaps and decision-making tools for leadership, which increased performance by 10%.
- Connected community partners, clinical leaders, technology teams, and external stakeholders to solve complex problems and strengthen coordinated service delivery.
Health Center Manager
9 Years 8 Months- Oversaw site operations, optimizing staffing, hiring, scheduling, team support, and EHR systems to enhance overall functionality.
- Managed capacity and workflow adjustments to meet patient demand while ensuring service quality and compliance standards.
- Supported early virtual care pilots and digital access initiatives, building the operational foundation for long-term telehealth and patient-support program readiness.
- Developed high-retention teams through coaching, onboarding, and performance management to improve team stability.
- Conducted in-depth training on health center practices and regulations, equipping 50 assistants and 5 managers with essential skills and knowledge.
Education
Bachelor of Science - Health Care Management
Skills
Budget Management
Regulatory compliance
Patient Care Coordination
Workforce management & HR Systems
EHR systems
Telehealth platforms
Vendor management
Performance metrics
Project Management Tools
Microsoft 365 / Google Workspace
Critical thinking & Decision-making
Team leadership
Relationship building
Federal Grant Program Director
HRSA Authorizing Official
CORE COMPETENCIES
- Organizational Operations & Strategic Execution
- People Operations & Talent Management (Hiring, Onboarding, Performance Management)
- Financial Operations & Budgeting
- Compliance & Regulatory Oversight (HIPAA)
- Business Administration & Corporate Filings
- Vendor & Contract Management
- Cross-Functional Partnership
- Decision Frameworks & Tradeoff Analysis
- Performance Dashboards & KPI Management
- Data-Driven Decision Making
- Process Design & Continuous Improvement
- Payroll & Benefits Coordination
- Telehealth & Virtual Care Operations
- Change Management
- Executive Partnership & Reporting
- Remote Team Leadership
Timeline
Vice President of Patient Services
Planned Parenthood Great Rivers
11.2023 - 06.2026Read More
Director of Health Care Operations
Planned Parenthood of the St. Louis Region
03.2019 - 11.2023Read More
Health Center Manager
Planned Parenthood of the St. Louis Region
07.2009 - 03.2019Read More
Lindenwood University
Bachelor of Science from Health Care Management
Read More