LaQuida Pratt
Tallahassee,Florida
Summary
Professional with experience in providing exceptional patient care and case management. Skilled in managing client relationships, problem-solving, and ensuring patient satisfaction. Strong focus on team collaboration and achieving results, adapting to changing needs with ease. Reliable, organized, and adept at communication and multitasking, ready to make significant impact.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Case Manager
Leon County Sheriff's Office
06.2023 - Current
- Facilitate access to employment, mental health services, housing, job training, educational opportunities, and banking for 50 offenders through up-to-date information.
- Conduct 30 evaluations to identify offenders' individual needs, focusing on criminal history, social background, mental health, substance abuse, and education.
- Maintain detailed case files to document interactions, progress, and key decisions regarding offenders.
Pretrial Technician
Leon County Pretrial Release
01.2023 - 06.2023
- Collected and documented data for accurate recording and management of court-ordered fee waivers
- Created and maintained approximately 30 client files, ensuring seamless communication with assigned case management staff through daily logs and emails.
- Managed 25 phone inquiries and scheduled appointments, supporting probation officers in their duties.
Health Information Data Analyst
Tallahassee Memorial Hospital
08.2022 - 12.2022
- Maintained the accuracy and security of collected data within secure databases, ensuring accessibility for analysis.
- Supported healthcare management and decision-making processes through comprehensive data analysis.
- Produced 30 monthly reports using advanced Excel spreadsheet functions.
Career Break
Career Break
06.2022 - 08.2022
- Provided dedicated care and support as a caregiver for 2 elderly relatives.
- Volunteered as an advocate at the Kearney Center in Tallahassee, Florida.
Substance Abuse Counselor
New Season Treatment Center
08.2016 - 05.2022
- Facilitated weekly group virtual and 25 telephonic counseling sessions for patients dealing with crisis, substance abuse, mental health issues, MAT, and reentry challenges.
- Developed 10 individualized treatment plans weekly and conducted comprehensive psychosocial assessments.
- Managed case documentation, ensuring accurate and timely recording of case notes and patient progress.
- Collaborated with medical professionals by reviewing medical charts and serving as a liaison to enhance patient care.
Patient Intake Coordinator
New Season Treatment Center
08.2016 - 08.2018
- Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Enhanced office productivity by handling 75 high volume of callers per day and completed intake assessment forms and filed clients' charts.
- Ensured compliance with HIPAA regulations by maintaining strict confidentiality of sensitive patient information at all times.
Assistant Manager
Citi Trends
09.2014 - 07.2016
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supervised 15 employees both morning and evening shifts.
Education
M.S. - Healthcare Administration
LIBERTY UNIVERSITY
Lynchburg, VA12.2021
Bachelor of Science - Criminal Justice
EVEREST UNIVERSITY
Tampa, FL07.2011
Skills
- Case Management
- Medical Terminology
- Team collaboration
- Multitasking
- Medical software applications
- Attention to detail
- Appointment scheduling
- Managing patient records
- Positive attitude
- Data confidentiality
- EMR software
- Verbal and written communication
- Organization and time management
- Leadership
Certification
- CMAA - Certified Medical Administrative Assistant
Florida A&M University Current- September 2025
Timeline
Case Manager
Leon County Sheriff's Office
06.2023 - Current
Pretrial Technician
Leon County Pretrial Release
01.2023 - 06.2023
Health Information Data Analyst
Tallahassee Memorial Hospital
08.2022 - 12.2022
Career Break
Career Break
06.2022 - 08.2022
Patient Intake Coordinator
New Season Treatment Center
08.2016 - 08.2018
Substance Abuse Counselor
New Season Treatment Center
08.2016 - 05.2022
Assistant Manager
Citi Trends
09.2014 - 07.2016
Bachelor of Science - Criminal Justice
EVEREST UNIVERSITY
M.S. - Healthcare Administration
LIBERTY UNIVERSITY
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