LaQuinda Glover
Summary
To work in a challenging
and demanding environment in which I can utilize my organizational and
leadership skills more effectively
Overview
16
16
years of professional experience
Work History
UNIVERSAL SERVICE ADVCATE/INTERIM SENIOR ADVISOR
FLORIDA BLUE
LAKE MARY, FL
07.2017
As a “Universal” Service Advocate /Interim Senior Advisor my job is responding
to inquires related to all segments including Group, and Consumer (U65) across
multiple functions (EM&B and Customer service),as a interim senior advisor Ive been able to identify and help individuals develop skills that have helped them improve performance. I've also gained a wealth of knowledge to help me improve as a senior advisor and service advocate. I've pushed myself as well as others to set goals and developed plans to achieve those goals
LICENSED HEALTH AGENT
OPTUM
ORLANDO, FL
10.2013 - 02.2017
As a licensed health agent my job was to
Assist current member and new prospects with signing up a health plan Providing quotes for the best plan that suited there needs, I also assisted with the process of adding or removing members from there current plans
CUSTOMER SERVICE SPECIALIST
SPRINT
MAITLAND, FL
06.2009 - 11.2012
As a Customer Service Specialist my job was to prevent existing members from cancelling there service, assist with any billing issues also basic trouble shooting for there phone service or device
LEAD CUSTOMER SERVICE REP
CASH AMERICA PAWN SHOP
ORLANDO, FL
09.2000 - 06.2009
As a Lead Customer Service Rep mu duties included opening and closing the store, making any bank deposits. also making sure the shift was fully covered breaks and lunches were taken on time, also had the task of remerchandising the store. I was also in charge of training all new employees and making sure current employees where current on all trainings
Education
High School Diploma - HIGH SCHOOL
OAK RIDGE
1996
Associate of Science - MEDICAL ASSISTANT
ANTHEM
2005
Skills
- 15 years Customer Service experience
- Dependable
- Hard worker and flexible
Timeline
UNIVERSAL SERVICE ADVCATE/INTERIM SENIOR ADVISOR
FLORIDA BLUE
07.2017
LICENSED HEALTH AGENT
OPTUM
10.2013 - 02.2017
CUSTOMER SERVICE SPECIALIST
SPRINT
06.2009 - 11.2012
LEAD CUSTOMER SERVICE REP
CASH AMERICA PAWN SHOP
09.2000 - 06.2009
High School Diploma - HIGH SCHOOL
OAK RIDGE
Associate of Science - MEDICAL ASSISTANT
ANTHEM