LaQuisha French
Los Angeles,California
Summary
Dynamic customer service professional with a strong work ethic and exceptional guest engagement skills, honed at Hilton Grand Vacations. Proven ability to resolve complaints and enhance satisfaction, while maintaining cleanliness standards. Adept in cash handling and data entry, consistently delivering a positive experience for clients and fostering loyalty.
Overview
2027
2027
years of professional experience
Work History
IHSS Care Provider
IHSS In Home Support Services
Los Angeles, CA
2026 - Current
- Provided companionship to enhance emotional support for clients experiencing isolation.
- Advocated for client needs, enhancing communication between families and service providers.
- Assisted clients with daily living activities to promote independence and well-being.
Server
Ihop
San Antonio, TX
2025 - 2026
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Assisted in menu knowledge and food preparation to enhance customer satisfaction.
- Trained new team members on service procedures and restaurant protocols.
Front Desk Receptionist
Hampton Inn By Hilton
Spokane, WA
2024 - 2025
- Resolved customer complaints effectively, enhancing satisfaction and loyalty.
- Greeted and assisted guests, ensuring positive first impressions and customer satisfaction.
- Managed phone inquiries, providing information about hotel services and local attractions.
Customer Service Representative Remote
Hilton Grand Vacations
Las Vegas
02.2022 - 2024
- Assisted customers with inquiries, bookings, and reservations using CRM systems.
- Resolved customer complaints effectively, enhancing satisfaction and loyalty.
- Promoted teamwork and open dialogue to strengthen communication within the team.
Hotel Front Desk Agent
Home 2 Suites
Las Vegas, NV
2020 - 2021
- Assisted guests with check-in and check-out processes, ensuring a smooth arrival and departure experience.
- Managed phone inquiries and reservations, providing accurate information to enhance customer satisfaction.
- Collaborated with housekeeping to maintain cleanliness standards, contributing to positive guest reviews.
Education
High School Diploma - 2010
Hope High School
Phoenix, AZSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative Remote
Hilton Grand Vacations
02.2022 - 2024
IHSS Care Provider
IHSS In Home Support Services
2026 - Current
Server
Ihop
2025 - 2026
Front Desk Receptionist
Hampton Inn By Hilton
2024 - 2025
Hotel Front Desk Agent
Home 2 Suites
2020 - 2021
High School Diploma - 2010
Hope High School