LaQuisha Pringle
Orlando,USA
Summary
Accomplished Reservation Supervisor with 15 years in hospitality, focused on team management and customer service. Trained and supervised teams of 18+ agents, improving response times significantly. Developed strong client relationships that fostered repeat business and revenue growth. Aiming to utilize expertise in a remote role to enhance reservation processes and team performance.
Overview
16
16
years of professional experience
Work History
Support Specialist
DCM Support Specialist AmericInn
Orlando, FL
11.2013 - 05.2022
- Dedicated Support Specialist for AmericInn
- Creating address records for individual AmericInn properties
- Completing mapping and data dump speed sheets for properties to be bookable on OTA websites
- Troubleshooting reservations, rate codes and processors
Customer Service Representative
Concentrix
Lake Mary, FL
11.2025 - Current
- Managed customer interactions by providing reliable information and support to improve overall satisfaction.
- Facilitated effective resolution of customer complaints to uphold company standards and enhance satisfaction.
- Collaborated with team members to streamline processes for improved service delivery.
Reservation Supervisor
Tymeglobal Technologies
05.2022 - 10.2025
- Oversaw reservation process, ensuring efficiency and accuracy in bookings.
- Trained and supervised reservation agents, guiding best practices for customer inquiries.
- Maintained strong relationships with key clients, resulting in repeat business and increased revenue.
Reservation Supervisor
Sabre Hospitality Solutions
11.2013 - 05.2022
- Oversaw daily operations of team of 18 agents, ensuring effective service delivery and team collaboration.
- Monitor the performance of each agent to make sure they have the proper tools to be able to perform their role successfully.
- Managed supervisor escalations and provided timely resolutions to client concerns, enhancing customer satisfaction.
- Doing annual performance appraisals on each agent to determine their growth in the company and rewarding accordingly.
- Conducted annual performance appraisals for each agent, identifying development opportunities and recognizing achievements.
Front Office Manager
Grandestarr Enterprises
01.2011 - 01.2013
- Generated monthly sales reports for company owners to inform strategic decision-making
- Generating monthly sales reports for the owners of the company
- Interviewing potential employees for the company.
- Conducted sales calls to acquire new business and nurture existing client relationships
- Ensured timely payroll distribution for the entire workforce. through ADP for employees
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL01-1993
Business Management
Liberty University
Lynchburg01-2020
Skills
- Customer loyalty programs
- Team leadership
- Reservation management
- Process improvement
Timeline
Customer Service Representative
Concentrix
11.2025 - Current
Reservation Supervisor
Tymeglobal Technologies
05.2022 - 10.2025
Support Specialist
DCM Support Specialist AmericInn
11.2013 - 05.2022
Reservation Supervisor
Sabre Hospitality Solutions
11.2013 - 05.2022
Front Office Manager
Grandestarr Enterprises
01.2011 - 01.2013
Business Management
Liberty University
High School Diploma -
Dr. Phillips High School