LaQuita Banks
Newport News,VA
Summary
Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.
Overview
13
13
years of professional experience
Work History
Certified Nurse Aide
Riverside Health Systems
05.2024 - Current
- Monitors vital signs and report changes to nurses for timely intervention.
- Answers call lights and support patient comfort and safety by adjusting bed rails and equipment.
- Enhance patient satisfaction by consistently meeting emotional needs through compassionate listening and empathetic support.
- Prevents complications by closely monitoring patients at risk for falls or pressure injuries.
- Completes thorough documentation of patient information in electronic health records.
Assistant Branch Manager
Venture Enterprise
10.2020 - Current
- Process new hire paperwork and documents.
- Verify timekeeping records and handled any discrepancies with employees.
- Responds to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processes garnishments from creditors or government agencies to meet legal requirements of deducting money from employees' paychecks to pay off debts.
Office Manager
Servpro Of Newport News
04.2018 - 10.2020
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed office operations while scheduling appointments for department managers.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
Medical Administrative Assistant
Regency Nursing & Rehabilitation Centers
01.2017 - 04.2020
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and pre-authorizations and managed patient charts.
Medical Assistant Technician
04.2015 - 02.2017
- Conducted thorough pre-examination assessments of patients'' vital signs, medical histories, and presenting symptoms for informed physician evaluations.
- Prepared examination rooms and sterilized equipment according to strict guidelines, ensuring a safe environment for patient care delivery.
- Enhanced patient experience by providing quality care and maintaining a friendly, professional demeanor.
- Facilitated referrals to specialist providers when necessary, expediting access to advanced care options for patients in need.
Patient Service Representative
Coliseum Pediatric Dentistry
03.2012 - 01.2015
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Assisted patients in filling out check-in and payment paperwork.
Education
Associate of Science - Nursing Administration
Strayer University
05-2026
Certified EKG Technician
Tidewater Medical Training12-2024
Riverside Lifelong Health
Certified Nurse Aide
09-2024
New Horizons Learning
Certified Phlebotomy Technician
Hampton, VA05-2024
Certified Medical Administrative Assistant -
New Horizon Regional Learning Center
06-2017
High School Diploma -
Hampton High School
06.2013
Skills
- Employee File Management
- Compiling Data
- HIPAA compliance
- Excel Proficiency
- Direct patient care
- Patient care
- New Employee Onboarding
- Basic life support
- Financial Software
- Vital signs monitoring
- Employee Relations
- Team Player
Timeline
Certified Nurse Aide
Riverside Health Systems
05.2024 - Current
Assistant Branch Manager
Venture Enterprise
10.2020 - Current
Office Manager
Servpro Of Newport News
04.2018 - 10.2020
Medical Administrative Assistant
Regency Nursing & Rehabilitation Centers
01.2017 - 04.2020
Medical Assistant Technician
04.2015 - 02.2017
Patient Service Representative
Coliseum Pediatric Dentistry
03.2012 - 01.2015
High School Diploma -
Hampton High School
Associate of Science - Nursing Administration
Strayer University
Certified EKG Technician
Riverside Lifelong Health
Certified Nurse Aide
New Horizons Learning
Certified Phlebotomy Technician
Certified Medical Administrative Assistant -
New Horizon Regional Learning Center
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