Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
LaQuita Boyd

LaQuita Boyd

Irving,TX

Summary

Thorough and meticulous Financial Risk Specialist accomplished in helping organizations manage investment, industry-specific and general economic risks. Detail-oriented in reviewing data and identifying impactful trends. Brings great presentation and interpersonal communication skills.

Overview

14
14
years of professional experience

Work History

Risk Advisor

Senior Life Insurance Company
01.2022 - Current


  • Investigate allegations to check validity and recommend actions to minimize risk.
  • Customize and draft insurance policies
  • Explain levels of coverage while providing viable options for every situation
  • Collect insurance premiums.
  • Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.

Real Estate Coordinator

Realogy
04.2018 - 03.2023
  • Provided counseling to clients concerning their areas of interest, cross-sell mortgage and assist with the listing and buying of a new home
  • Helped clients navigate transactions, complete paperwork and finalize sales or purchases.
  • Generated leads and qualified prospects, facilitating smooth property transactions.
  • Increased company revenue by converting leads into approved clients.
  • Cultivated strong relationships with agents, lenders and title companies.

Customer Service Lead

Alliance Rx Walgreens Prime Specialty Pharmacy
04.2017 - 04.2018
  • Managed a team of twelve customer service representatives
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Improved team scorecard averages by twenty-five percent by implementing logical feedback strategies
  • Handled escalation calls and supervisor call backs.

PATIENT, ADVOCATE

Alliance Rx Walgreens Prime Specialty Pharmacy
10.2012 - 04.2017
  • Received inbound calls from patients or physician’s offices regarding orders for medications, pharmacy services and any other non-clinical inquiries
  • Recorded and processed orders and/or inquiries received by fax, mail, telephone, and/or through patient direct contact.

Collector II

Wells Fargo Dealer Services
10.2009 - 04.2012
  • Provide counseling to clients concerning their areas of interest, cross-sell mortgage and assist with the listing and buying of a new home
  • Increased company revenue by converting leads into approved clients.
  • Contacted customers to discuss payment schedules and set up or immediately process payments.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Education

Associate of Science -

Dallas College
Irving, TX
01.2024

Skills

  • Skills/license
  • Texas all lines insurance adjuster license
  • Clear communication skills
  • Attention to detail
  • 11 state insurance producer licenses
  • The ability to solve complex problems
  • Organizational skills

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Promoted twice in a six month time period

Timeline

Risk Advisor

Senior Life Insurance Company
01.2022 - Current

Real Estate Coordinator

Realogy
04.2018 - 03.2023

Customer Service Lead

Alliance Rx Walgreens Prime Specialty Pharmacy
04.2017 - 04.2018

PATIENT, ADVOCATE

Alliance Rx Walgreens Prime Specialty Pharmacy
10.2012 - 04.2017

Collector II

Wells Fargo Dealer Services
10.2009 - 04.2012

Associate of Science -

Dallas College

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LaQuita Boyd