La'Quita Coppage
Riverdale,GA
Summary
Results-driven Human Resources Professional with 11 years of experience in healthcare and complex environments. Specializes in employee relations, HR operations, compliance, and payroll management. Skilled in conducting investigations, managing HR cases, and advising on policies, ensuring confidentiality and compliance. Experienced in HRIS and case management systems, including Workday, ServiceNow, and ADP, dedicated to improving employee engagement and organizational effectiveness.
Overview
21
21
years of professional experience
Work History
Human Resources, Employee Relations Coordinator
WELLSTAR HOSPITAL
Marietta, GA
12.2025 - Current
- Supported over 15,000 employees and managers in resolving workplace concerns and attendance issues.
- Coordinated communication among employees, managers, and HR partners, facilitating timely and effective issue resolution.
- Provided HR guidance on company policies, performance concerns, and resolution strategies.
- Maintained confidential employee relations cases in ServiceNow, ensuring accurate tracking and resolution.
- Assisted with internal investigations by conducting fact-finding interviews and documenting outcomes.
- Processed employee terminations and offboarding activities in Workday, ensuring compliance.
- Ensured alignment of HR practices with organizational policies and federal regulations.
- Analyzed exit interview feedback to identify trends, informing strategies that improved employee retention.
Human Resources Generalist
Northside Hospital Atlanta
Atlanta, GA
03.2022 - 11.2025
- Advised over 13,000 employees and leaders on HR policies and performance management strategies, fostering an informed workplace culture.
- Led complex employee relations investigations into misconduct, complaints, and disputes within 30,000+ employee healthcare organization, ensuring thorough resolution and compliance.
- Managed sensitive employee relations matters, escalating high-risk issues to leadership and legal to safeguard organizational integrity.
- Conducted thorough investigations, documenting findings and recommending corrective actions aligned with organizational policies.
- Interpreted HR policies to ensure consistent, fair, and legally compliant employment practices.
- Supported compliance with federal, state, and local employment regulations and organizational HR policies.
- Reviewed candidate eligibility, background checks, and compliance documentation for rehiring processes.
- Drafted responses to EEOC charges while providing documentation for employment-related litigation.
Human Resources Coordinator/Administrative HR Assistant
Northside Hospital
Atlanta, GA
09.2014 - 03.2022
- Managed bi-weekly payroll for eight locations, ensuring accurate processing for 1,000+ employees using e-time.
- Audited payroll reports to verify deductions and coordinate corrections for compliance and accuracy.
- Partnered with managers to resolve payroll concerns and provide confidential HR guidance.
- Conducted onboarding and policy orientation sessions to familiarize employees with organizational procedures.
- Maintained accurate employee records in compliance with documentation confidentiality requirements.
- Coordinated HR administrative functions across multiple locations, improving communication between HR management and employees.
- Consulted on employee relations, addressing investigations, conflict resolution, and performance management.
- Implemented centralized case management framework that reduced resolution time by 50% and improved risk management.
Lead Patient Account Representative II
Emory Midtown Hospital
Atlanta, GA
03.2005 - 05.2014
- Managed billing activities, ensuring timely claims submission, accurate payment posting, and thorough account reconciliation.
- Resolved complex patient account issues through collaboration with patients, insurers, and clinicians, enhancing overall patient satisfaction.
- Followed up on unpaid claims, collaborating with insurers to facilitate resolution and appeals.
- Oversaw patient registration and account setup for 80+ patients daily across nine departments.
- Researched and reconciled accounts while verifying insurance coverage and maintaining accurate information.
- Maintained confidentiality and ensured compliance with hospital policies during sensitive account resolutions, safeguarding patient information.
- Supported front-office operations through effective supply management and workflow coordination.
Education
Bachelor of Science - Human Resources Management
SHORTER UNIVERSITY
Rome, GA12-2013
Skills
- Employee relations
- HR operations and compliance
- Performance management
- Conflict resolution
- HR generalist support
- Policy adherence
- Employment law compliance
- EEOC and EEO regulations
- ADA and FMLA knowledge
- HR case management practices
- Onboarding programs
- Offboarding process
- Recruitment coordination
- Screening processes
- Employment verification
- Payroll administration
- Leave management
- Compensation administration
- HR auditing
- HRIS administration skills
- Data management
- Employee engagement initiatives
- Workplace culture assessments
Timeline
Human Resources, Employee Relations Coordinator
WELLSTAR HOSPITAL
12.2025 - Current
Human Resources Generalist
Northside Hospital Atlanta
03.2022 - 11.2025
Human Resources Coordinator/Administrative HR Assistant
Northside Hospital
09.2014 - 03.2022
Lead Patient Account Representative II
Emory Midtown Hospital
03.2005 - 05.2014
Bachelor of Science - Human Resources Management
SHORTER UNIVERSITY