LaQuita McAdams
Rosenberg,TX
Summary
Resourceful and personable with deep knowledge in facilitating communication and providing appropriate solutions. Offering strong organizational, problem-solving, and communication skills. Collaborative and determined to meet deadlines in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Service Coordinator
OTR Fleet Service
08.2022 - Current
- Work with a team of fleet service technicians by assisting with scheduling and organizing customer equipment
- Constantly update fleet service coordinators and service writers about the status of work completed
- Ensure that repair orders are processed promptly for billing
- Follow up with customers on work complete status or if additional repairs are needed
- Prepare and provide customers with repair estimates as needed
- Answer inbound and make outbound calls from customers and input work order requests.
- Streamlined service coordination processes for improved team productivity and response times.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Dispatcher
All American Towing
01.2020 - 08.2022
- Process payments for over mileage or battery purchases as well as answer incoming calls from AAA and members for updates on requests
- Handles all customer complaints
- Manages a fleet of 35-40 drivers a day
- Receive incoming tow requests from AAA, analyze, process, and dispatch the correct trucks to customers who need assistance.
Digital Process Specialist
Bounce Energy
01.2011 - 06.2020
- Answered inbound and escalated calls regarding billing and payment concerns
- Processed customer payments
- Placed Move-Ins, Transfers, and Move-Outs
- Scheduled meter re-reads on customer account.
Education
Bachelor of Science - Management
University of Phoenix
Tempe, AZ06.2024
No Degree - Human Resources Management Certification
University of Phoenix
Tempe, AZ02.2024
Associate of Arts - Business Management
University of Phoenix
04.2023
Skills
- Process Analysis
- Telephone communication
- Goal Setting
- Issue Research
- Logistics Coordination
Timeline
Service Coordinator
OTR Fleet Service
08.2022 - Current
Dispatcher
All American Towing
01.2020 - 08.2022
Digital Process Specialist
Bounce Energy
01.2011 - 06.2020
Bachelor of Science - Management
University of Phoenix
No Degree - Human Resources Management Certification
University of Phoenix
Associate of Arts - Business Management
University of Phoenix
Similar Profiles
Sonja GarciaSonja Garcia
Business Development Manager at Otr Fleet ServiceBusiness Development Manager at Otr Fleet Service
Pamela HaggertyPamela Haggerty
National Lead Service Coordinator at OTR Fleet Service, LLCNational Lead Service Coordinator at OTR Fleet Service, LLC
JOHN VILLARINJOHN VILLARIN
Outside Sales Representative at OTR FLEET SERVICEOutside Sales Representative at OTR FLEET SERVICE
Bethany straderBethany strader
Children's Ministry at Allison HoeferChildren's Ministry at Allison Hoefer
Toinette LeeToinette Lee
Care Giver at Independent ContractorCare Giver at Independent Contractor