Summary
Overview
Work History
Education
Skills
Timeline
Generic

LaQuita Prox

Terrell,TX

Summary

Accomplished in enhancing customer satisfaction and loyalty, demonstrated through a proven track record at Omnicare365 and other leading companies. Skilled in relationship building and adept at financial transactions, I excel in resolving complex customer inquiries with empathy and efficiency, significantly improving first-call resolution rates.

Overview

10
10
years of professional experience

Work History

Member Service Representative

Omnicare365
10.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.

Customer Service Representative

L’Oréal
01.2015 - 10.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Healthcare Customer Service Representative

Cornerstone Staffing
09.2023 - 07.2024
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
  • Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

Collections Agent

Iqor Holdings US
03.2020 - 03.2023
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.

Education

Dental Assisting -

Pure Dental Academy
Mesquite, TX
09.2020

Crandall High School
Crandall, TX
05.2013

Skills

  • Customer service
  • Relationship building
  • Financial transactions
  • Customer support

Timeline

Member Service Representative

Omnicare365
10.2024 - Current

Healthcare Customer Service Representative

Cornerstone Staffing
09.2023 - 07.2024

Collections Agent

Iqor Holdings US
03.2020 - 03.2023

Customer Service Representative

L’Oréal
01.2015 - 10.2019

Dental Assisting -

Pure Dental Academy

Crandall High School

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