Summary
Overview
Work History
Education
Skills
Timeline
Generic

LAQUITA WALLACE

Oakland

Summary

A highly resourceful, reliable, innovative, and enthusiastic team leader and independent worker. Possessing considerable experience with time management from beginning til ending of a task. Have a great track record with customer service and dealing with people. Good under stressful situations and always remain professional and respectful at all times when on the job. Acute to find a challenging position within a great company where I am able to learn and increase my ability within the customer service field and build a career within the company.

Overview

15
15
years of professional experience

Work History

Shuttle Bus Driver

LAZ
Walnut
01.2025 - Current
  • Adhered strictly to all applicable laws, traffic regulations, and road signs while operating the vehicle.
  • Answered questions about routes, destinations, schedules, stops, transfers. from passengers in a friendly manner.
  • Reported any mechanical issues or maintenance needs to supervisor immediately.
  • Maintained cleanliness of the vehicle interior in between runs and at the end of each shift.
  • Operated bus professionally and interacted with passengers to foster pleasant rides.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.

Care Provider

Bay Liberty
Pleasanton
02.2021 - Current
  • Assisting with personal care: bathing and grooming, dressing, toileting, and exercise.
  • Basic food preparation: preparing meals, shopping, housekeeping, laundry, and other errands.
  • General health care: overseeing medication and prescriptions usage, appointment reminders and administering medicine.

Bus Operator

San Joaquin Regional Transit District Rtd
Stockton
07.2024 - 12.2025
  • I was responsible for safely operating a bus, providing customer service, and collecting fares. Bus operators must also be able to communicate with the public, know traffic laws, and be able to assist passengers with boarding and exiting. Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.

Paratransit Bus Operator

Ryde Trans
San Leandro
10.2022 - 03.2023

• Maintained accurate records of mileage, fuel consumption, and other operational data.

• Ensured the safety of passengers by following all traffic laws and regulations while driving a paratransit bus.

• Assisted elderly or disabled passengers in entering and exiting the bus safely.

• Adhered to strict schedules for pick up and drop off times at designated stops.

• Communicated effectively with dispatch personnel regarding route changes or delays due to traffic conditions or weather events.

• Operated wheelchair lifts for disabled passengers as needed.

• Performed pre- and post-trip safety and maintenance checks to mitigate hazards.

Ramp Agent

Jet Blue
San Francisco
03.2017 - 09.2020
  • My responsibilities as a ramp agent were marshaling aircraft, loading/unloading and sorting freight and baggage, servicing the aircraft, assisting with pushback and towing, deicing and other duties as assigned.

Customer Service

Big Lots
Dublin
10.2010 - 03.2017
  • Balancing the cash register and generating reports for credit and debit sales.
  • Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
  • Processing refunds and exchanges, resolving complaints.
  • Bagging or wrapping purchases to ensure safe transport.
  • Helping customers with questions about products or online orders.
  • Making sure to provide excellent customer service.

Education

High School Diploma -

McClymonds High School
Oakland, Ca
06.2005

Skills

  • Customer service
  • Team player
  • Public Management
  • Time Management
  • Microsoft Work
  • Adaptability
  • Customer Relations

Timeline

Shuttle Bus Driver

LAZ
01.2025 - Current

Bus Operator

San Joaquin Regional Transit District Rtd
07.2024 - 12.2025

Paratransit Bus Operator

Ryde Trans
10.2022 - 03.2023

Care Provider

Bay Liberty
02.2021 - Current

Ramp Agent

Jet Blue
03.2017 - 09.2020

Customer Service

Big Lots
10.2010 - 03.2017

High School Diploma -

McClymonds High School
LAQUITA WALLACE