Laquita Wicks
Birmingham,AL
Summary
Accomplished leader with a proven track record at Milo's Hamburgers, enhancing team performance and customer satisfaction through effective training and mentoring. Skilled in operations management and interpersonal relations, I drove significant sales growth by implementing strategic initiatives and fostering a positive work environment.
Overview
21
21
years of professional experience
Work History
Shift Manager
Milo's Hamburgers
2003.08 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Coached crew members to optimize performance and motivate toward more efficient work.
General Manager
Milo's Hamburgers
2020.08 - 2023.09
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee evaluations, and contract details.
Education
Ged -
Woodlawn High School
Birmingham, AL06.2012
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Workplace Safety
- Accurate money handling
- Staff Motivation
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Training and mentoring
- Team Development
- Relationship Building
- Delegating Work
- Staff Training and Onboarding
- Interpersonal Skills
- Inventory Control
- Staff Development
- Delegation capabilities
- Schedule Management
- Inventory controls
- Sales Strategies
- Hiring and Recruiting
- Operations Management
- Performance reviewing
- Equipment Troubleshooting
- Compliance understanding
- Budgeting knowledge
- Supply Ordering
Timeline
General Manager
Milo's Hamburgers
2020.08 - 2023.09
Shift Manager
Milo's Hamburgers
2003.08 - Current
Ged -
Woodlawn High School