LaQuitha Richards
Atlanta,GA
Summary
10 Years’ experience in financial accounting handling accounts payables and receivables; holder of State Financial Management Certificate; proficient in office automation software, including Microsoft Access, Excel, Power Point and Microsoft Word and PeopleSoft.
Overview
22
22
years of professional experience
Work History
Banking Team Interim Supervisor
Department of Human Services Child Support Service
01.2025 - Current
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained database systems to track and analyze operational data.
Financial Operations Generalist 2
Department of Human Services Division of Child Support Services
12.2016 - Current
- Maintains the error report on a daily basic by going into the stars systems to change bank account information and adding funds to a debit card
- Maintains the budget analysis statement
- Maintains the SMI car report totals as well as the SMI credit reports
- Create the Child Support write of spreadsheets on a monthly basic
- Back up for doing disbursement of child support payments
- Uses Microsoft Office Suite to maintain the child support receipts and send to budget department
- Oversees and monitors financial and accounting issues in the Stars system
- Interacts with field and regional personnel to resolve customer concerns and more
- Reviews, researches and resolves issues involving escrow, funds in error and unidentified with the goal being to disburse funds in accordance with DCSS policy and procedures
- Performs other professional responsibilities as assigned by supervisor, manager, director or leadership team
Financial Operations
Department of Human Service Office of Information Technology
11.2014 - 12.2016
- Completes access request forms and submits them to the Office of Facilities and Support Services (OFSS) to process ID badges for new employees and contractors
- Tracks the expiration and renewal dates for contractor and vendor ID badges
- Collects ID badges of employees or contractors when they leave DHS and forwards them to OFSS for deactivation
- Develops, verifies and inputs data
- Updates e-mail distribution groups, mail distributions, phone lists, floor plans and facility repair help calls
- Monitors conference room reservations to prevent double booking by internal and external customers
- Assists direct callers, visitors, vendors, and package delivery/pick up
- Receives and returns Dell/International Business Machines Corporation (IBM)/ American Telephone and Telegraph Company (ATT) deliveries, and ships miscellaneous items
- Organizes materials, schedules, and plans office events and meetings
- Manages documents and the proper disposal of printed confidential correspondences
- Provides administrative support by preparing training and orientation materials
- Performs other professional responsibilities as assigned
CALL CENTER REPRESENTATIVE
Fulton Atlanta Community Action Authority
02.2014 - 06.2014
- Employed as a state worker
- Receives inbound calls to schedule appointments for energy assistants
- Participate in the screening and interviewing of qualified applicants and make appropriate recommendations for LIHEAP funds
- Ensure that all inquiries are answered, files are accurately maintained and that an orderly environment is maintained
- Process application for energy assistant, greets, assists customers and visitors, and communicates with the general public
- Assist with the direction of application flow in the LIHEAP office
- Checks the weekly approved printed reports received from DHR for accuracy against original application
- Identify errors and submit printed report to the supervisor
- Maintain an adequate supply of LIHEAP forms and office supplies
- Extensive use of MS Office, especially Word and Excel
- Key-in payments using accounting codes into PeopleSoft Financials
- Other duties as assigned
FINANCIAL OPERATIONS GENERALIST
Department of Public Health
11.2011 - 11.2013
- Process approximately 450 ACH’s and Check Payments frequency per week maintenance of accounting/financial records and related transactions
- Reviews documents for compliance, completes or approves transactions, and communicates program information/regulations to clients
- Compile or participate in the development of budget data and related documents
- Complies with federal, state and agency policies, procedures, and regulations
- Respond to inquiries related to payments, vendor information and payment status
- Collects fees or revenues, disburse payments and posts to appropriate accounts
- Receive and verify invoices and requisitions for goods and services, data enter invoices for payment, listed all checks in log book for pick up, maintain updated vendor files and file numbers
- Verify PeopleSoft vendor maintenance while reviewing miscellaneous and travel payments vouchers for accuracy of handling codes, vendor name, vendor number, location number, and remittance address
- Cancel, voided and reissue checks or each payment
- Communicate with clients and others constituents via telephone, email
- Provide internal and external customer services to DPH staff, state auditors, vendors, district offices and external auditors
- Deliver support to district offices regarding Grant in Aid payments and verifications
- Handle various finance and accounting functions including: monthly and year-end closing: check run and disbursement, and processing of vendor payment and invoices
- Demonstrate role as a team player adding value and structure to accounts payable unit
ACCOUNT PARAPROFESSIONAL
Department of Human Services
10.2005 - 10.2011
- Responsible for data entry for organizational unit by enter all payments that are received in People Soft Financials
- Create spreadsheets, analyzing data carrying out account payable activities and month end balancing
- Receive all check address to DHS, process all checks, prepare bank deposit for Sun Trust Bank, BB&T Bank, and Regions Bank
- Correct all budget errors by going to the budget ledger ad also contacting the budget person for the unit
- Respond to questions, requests or needs based on specific knowledge of program or operation
- Review and corrects data that appears inconsistent or erroneous
- Reconcile data entered with generated reports
- Serve as a backup to other staff in their absence
- Coordinate correction of other errors with originators
- Verify that generated totals equal entered totals
- Communicate accurate information to representatives in a courteous and professional manner
- Collect/complies information for individuals, reports, files, database and other source according to established program/operation guidelines
- Proofread data entry printout at time of entry
- Proofread reports generated by data input
- Verify that generated totals equal entered totals
- Utilize a variety of software applications in the development of design of documents and visual aids to meet organization needs
- Maintain activity logs according to program/operation procedures
- Deliver all batches of revenue documents to the paraprofessional accountant for billing daily
- Retrieve and distributes or file the following reports daily: Report AR4270404, Accounting Entries Report, AR4270405 AR Budget Exceptions Report, AR4270407 Cash Receipt Journal Report, and AR4270416 Deposit Transaction Update Report
BUSINESS OPERATIONS SPECIALIST/ CALL CENTER REPRESENTATIVE
Department of Human Resources
07.2003 - 10.2005
- Responsible for a wide range of information systems and database projects
- Answer a large volume of incoming calls for Georgia EBT, SAP, and Child Support Debit Card Processing
- Plan, guide, and coordinate projects and/or program activities
- Monitor the progress of the bid solicitation until its closing
- Appropriately respond to a variety of inquiries, questions, and request for vendors
- Communicate accurate information to customers/contacts in a courteous, timely and helpful manner
- Properly complete clerical processing of documents and transactions and forward to appropriate staff or customers
- Develop or revise forms, visual aids, graphs, charts and/or other document and materials to meet organizational or program needs
- Appropriately copy, distribute, and file pertinent letters, memos, reports and other documents and materials
- Enter data according to prescribed format and procedures, properly coding data for entry as required
- Effectively utilize computer software as a tool to perform clerical assignment as applicable
- Complete incidental typing assignments in an accurate and timely manner, according to applicable formats, guidelines and procedures
- Open and distribute mail, uses independent judgment and knowledge of organization to maintain an efficient file system for bids, contacts and other information for easy retrieval through knowledge of People Soft, Microsoft Word
- Microsoft Excel, Word Perfect, Windows XP and Group Wise
Education
Business Administration - Entrepreneurship
Ashford University
01.2017
State Financial Management Certificate - Government and General Accounting
Atlanta, GAHigh School Diploma -
Fredrick Douglass High School
Atlanta, GASkills
- Customer service
- Decision-making
- Team building
- Training and mentoring
- Time management abilities
- Self motivation
- Adaptability and flexibility
- Multitasking Abilities
- Active listening
- Team collaboration
- Interpersonal skills
- Goal setting
Phone
cell, 470-233-5381
Timeline
Banking Team Interim Supervisor
Department of Human Services Child Support Service
01.2025 - Current
Financial Operations Generalist 2
Department of Human Services Division of Child Support Services
12.2016 - Current
Financial Operations
Department of Human Service Office of Information Technology
11.2014 - 12.2016
CALL CENTER REPRESENTATIVE
Fulton Atlanta Community Action Authority
02.2014 - 06.2014
FINANCIAL OPERATIONS GENERALIST
Department of Public Health
11.2011 - 11.2013
ACCOUNT PARAPROFESSIONAL
Department of Human Services
10.2005 - 10.2011
BUSINESS OPERATIONS SPECIALIST/ CALL CENTER REPRESENTATIVE
Department of Human Resources
07.2003 - 10.2005
State Financial Management Certificate - Government and General Accounting
High School Diploma -
Fredrick Douglass High School
Business Administration - Entrepreneurship
Ashford University
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