La'Quitta Collins
Titusville,FL
Summary
Healthcare professional with over 7 years of experience specializing in enhancing healthcare administrative processed through meticulous attention to detail and a strong foundation in HIPAA compliance, data entry and insurance verification. Proficient in employing Epic, MEDITECH EHR Software and Microsoft Office Suite to streamline patient scheduling and medical billing. Demonstrate a commitment to accuracy in UB-92 Billing Forms and medical terminology.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Referral Coordinator
Orlando Health
02.2024 - Current
- Maintain a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Developed comprehensive knowledge of insurance requirements, advocating for patients when necessary to secure approval for needed services.
- Manage electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Promote optimal continuity of care throughout the referral process by keeping healthcare providers informed of referral status.
- Demonstrate strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
Credentialing Coordinator
Centra Healthcare Solutions
03.2023 - 10.2023
- Maintained close tabs on documentation expiration dates, communicating with correct personnel to submit files prior to expiration.
- Performed primary source verifications such as criminal histories, licenses and board certifications.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Assisted candidates with application processes by questions regarding new hire paperwork, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Conducted audits to ensure accuracy of patient data and compliance with HIPAA guidelines.
Credentialing Specialist
CareRev
12.2020 - 01.2023
- Conducted primary source verifications such as background checks, drug screens and board certifications.
- Improved organizational filing systems to maintain HIPAA and PHI.
- Audited and enforced partnered facility requirements to ensure professionals adhere with facility and state compliance.
- Communicated with health professionals to maintain engagement during recruiting.
- Checked adherence to federal and state regulatory requirements by performing quality control reviews.
Instructional Specialist II/CNA
Brevard Public Schools
10.2019 - 12.2020
- Assisted neurodiverse students with classwork and activity preparation.
- Developed and monitored distance learning tools and curriculum and supported faculty with implementation.
- Supervised internship and job shadowing opportunities aligning individual skills and interests with real word employment experiences.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Monitored student needs and supported mobility-restricted students.
Scheduler
Parrish Medical Center
02.2019 - 10.2019
- Coordinated and scheduled complex procedures such as tests, labs and follow-up visits.
- Provided support to physicians in the form of appointment scheduling, answering phones, verifying insurance coverage and handling other administrative duties as needed.
- Maintained a high level of customer service when interacting with patients over the phone or in person.
- Performed clerical tasks such as filing paperwork, entering data into computer systems and managing electronic health records.
AR Billing/Medical Records Specialist
MD Diagnostic Specialists
05.2017 - 05.2019
- Oversaw digital patient charting, data entry and administrative duties regarding insurance, billing and accounts receivable.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Processed claims for payment or forwarded to appropriate personnel for further investigation
- Adhered to HIPAA guidelines when handling protected health information.
- Submitted and Investigated rejected/denied claims, correcting coding to secure payments.
Education
Associate of Science - Health Information Technology
Seminole State College of Florida
Sanford, FL05.2026
Bachelor of Science - Healthcare Administration
Seminole State College of Florida
Sanford, FL05.2020
Associate of Arts - Occupational Therapy
Keiser University
Melbourne, FL05.2015
Skills
- Documentation and Recordkeeping
- Process Implementation
- Microsoft Office Suite
- Complex Problem-Solving
- Document Scanning
- Medical Terminology
- MEDITECH EHR Software
- Data Entry
- Insurance Verification
- HIPAA
- Patient Scheduling
- Epic Systems
Certification
- Certified Nursing Assistant, Florida Department of Health - 12/18/17 to 5/31/26
Timeline
Referral Coordinator
Orlando Health
02.2024 - Current
Credentialing Coordinator
Centra Healthcare Solutions
03.2023 - 10.2023
Credentialing Specialist
CareRev
12.2020 - 01.2023
Instructional Specialist II/CNA
Brevard Public Schools
10.2019 - 12.2020
Scheduler
Parrish Medical Center
02.2019 - 10.2019
AR Billing/Medical Records Specialist
MD Diagnostic Specialists
05.2017 - 05.2019
Associate of Science - Health Information Technology
Seminole State College of Florida
Bachelor of Science - Healthcare Administration
Seminole State College of Florida
Associate of Arts - Occupational Therapy
Keiser University