Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laqundia Phillips

Pittsfield,MA

Summary

Compassionate and dedicated Direct Support Professional with experience at Guidewire Inc, skilled in medication administration and behavior redirection. Enhanced client wellbeing through tailored care plans and effective crisis intervention, fostering trust and dignity. Proven ability to document progress meticulously, ensuring comprehensive support for individuals with disabilities.

Results-driven support professional prepared for impactful roles in direct care environments. Proven ability to enhance clients' quality of life through tailored support and effective daily management. Known for strong collaboration and adaptability, ensuring seamless team operations and consistent quality outcomes.

Overview

19
19
years of professional experience

Work History

Direct Support Professional

Guidewire Inc
06.2013 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.

Hairstylist's Assistant

The Clip Shop
10.2012 - 06.2013
  • Efficiently managed administrative tasks such as handling phone calls, updating client records, and processing transactions to support salon operations.
  • Collaborated closely with team members to achieve shared goals, maintain salon standards, and optimize overall performance levels.
  • Increased salon efficiency by managing appointment scheduling and confirming bookings in a timely manner.
  • Ensured accurate inventory management by regularly conducting stock checks, reordering supplies, and organizing storage areas as needed.
  • Promoted a welcoming atmosphere for clients through courteous interactions and maintaining salon cleanliness.

Direct Care Worker

The Brien Center
05.2008 - 02.2012
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
  • Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.

Certified Nursing Assistant

Mt Greylock
05.2006 - 09.2006
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Education

No Degree - Health Sciences

Berkshire Community College
Pittsfield, MA
05-2027

No Degree - Cosmetology

Mildred Elley
Pittsfield, MA
10-2012

Pittsfield High School
Pittsfield, MA
06-2006

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • Medication administration
  • Behavioral management
  • Client transportation
  • CPR certification
  • Documentation and recordkeeping

Timeline

Direct Support Professional

Guidewire Inc
06.2013 - Current

Hairstylist's Assistant

The Clip Shop
10.2012 - 06.2013

Direct Care Worker

The Brien Center
05.2008 - 02.2012

Certified Nursing Assistant

Mt Greylock
05.2006 - 09.2006

No Degree - Health Sciences

Berkshire Community College

No Degree - Cosmetology

Mildred Elley

Pittsfield High School

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