Laqusia Daniels
Cocoa,FL
Summary
Proven Patient Services Representative with a track record of enhancing patient loyalty through exceptional service at Teleperformance USA. Expert in insurance verification and adept at managing sensitive patient information, consistently upholding HIPAA standards. Excelled in resolving complaints with empathy, significantly improving patient satisfaction and retention. Skilled in high-volume call management and appointment scheduling, ensuring efficient and confidential patient care.
Overview
4
4
years of professional experience
Work History
Patient Services Representative
Teleperformance USA
Work From Home
10.2020 - Current
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Managed high call volume, prioritizing urgent issues and directing calls appropriately for optimal resolution.
- Provided exceptional customer service to build strong relationships with patients, leading to increased loyalty and return visits.
Education
Associates - Business
Eastern Florida State
Cocoa Beach, FLDiploma -
Vero Beach High School
Vero Beach, FL05.2017
Skills
- Insurance Verification
- Patient Registration
- Appointment Scheduling
- Patient confidentiality
Timeline
Patient Services Representative
Teleperformance USA
10.2020 - Current
Associates - Business
Eastern Florida State
Diploma -
Vero Beach High School