Lara Aguilar
Smyrna,DE
Summary
Experienced healthcare professional with a strong background in healthcare administration. Skilled in handling patient interactions and efficiently managing front-office tasks, including scheduling, record-keeping, and insurance verification. Exceptional communication skills enable effective patient communication and ensure a smooth workflow. A reliable team member who prioritizes patient satisfaction and maintains a collaborative approach. Adaptable to changing needs effortlessly, with expertise in appointment coordination and providing administrative support.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
First State Orthopedics
04.2015 - Current
- Successfully on-boarded numerous new hires, providing comprehensive customer service training that led to higher retention rates
- Translate for multiple departments for Spanish speaking patients. Facilitated smooth communication between patients and internal teams through effective verbal and written translations.
- Provide direct support to physicians, mid-level providers, clerical staff and patients while coordinating inter and intra office communications
- Work directly with patients to ensure smooth patient flow, patient satisfaction and coordination of multiple tasks
- Primary daily patient check-in and check-out, collection of demographic data, and collection and posting of co-pays
- Process credit card payments and end of day settlement for credit and cash payments
- Maintained accurate inventory of office supplies, preventing shortages that could disrupt daily operations or impact patient care.
Administrative Assistant
Wyckoff Heights Orthodontics, PC.
09.2011 - 12.2014
- Verified Medicaid coverage, submit all necessary documentation for Pre-authorization of Orthodontic treatment and continuation of Orthodontic care
- Follow-up with Patients and Insurance Company regarding approval, denials, and appeals for treatment
- Answered phones and scheduled appointments, while reviewing treatment plans with patients and guardians
- Translated for Spanish speaking clientele
- Assist with billing on all Medicaid patients and post payments to accounts
Education
Diploma - Culinary Arts
Institute of Culinary Education
New York City, NY01.2012
No Degree - Early Childhood Education
Queensborough Community College
Bayside, NY06.1997
Associate of Arts - Early Childhood Education
Ashland University
Ashland, OHSkills
- Fluent in Spanish
- Proficient Microsoft Word, NEXTGEN, DASH,
- Medical terminology
- Appointment scheduling
- Telephone etiquette
- Patient registration
- Appointment management
- EMR / EHR
- Medical office administration
- Co-payment collection
- Inventory management
Timeline
Medical Receptionist
First State Orthopedics
04.2015 - Current
Administrative Assistant
Wyckoff Heights Orthodontics, PC.
09.2011 - 12.2014
Diploma - Culinary Arts
Institute of Culinary Education
No Degree - Early Childhood Education
Queensborough Community College
Associate of Arts - Early Childhood Education
Ashland University
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