Lara Gilliam
Summary
Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
13
13
years of professional experience
Work History
Business Supervisor
UPS
01.2023 - Current
- Decreased overall driver excess hours from the previous year by 1 hour per day per driver for 2023.
- Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
- Developed clear expectations for driver performance, delivering perfect service to our customers, and working safe on the roads for our community.
Preload Operations Manager
UPS
03.2021 - 01.2023
- Accomplished KPI results to achieve 3 out of 4 quarters of the 2022 as "top automated operation in the country."
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Preload Operations Manager
UPS
01.2020 - 03.2021
- Increased PPH from 50pph to 60pph for the year 2020 which is a savings of 25 hours per piece (250 staffing hours).
- Responsible for 400 union and non-union employees, ensuring timely and efficient package processing while meeting safety, quality, and production goals.
- Analyzed operation to identify cost savings in multiple work areas.
District Workshop facilitator
UPS
01.2019 - 01.2020
- Traveled throughout Oklahoma and Texas teaching a UPS Corporate training workshop for newly promoted supervisors.
- Curriculum included training on increasing production rates, leadership and management skills, OSHA training, and union collective bargaining agreement (CBA) guidelines and procedures.
- Achieved yearly workshop staffing goals, increased production rates in each operation by 20%, and reduced hourly overtime in each operation by 10%.
Training Operations Supervisor
UPS
03.2018 - 01.2019
- Directly trained 50 supervisors and 150 employees for the opening of the first fully automated building in North Texas.
- Implemented training program of union employees which included: operational procedures and skills, achieving production goals, OSHA training, and Hazmat training.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring.
Driver Supervisor
UPS
05.2011 - 03.2018
- Worked with team to evaluate driver performance, customer satisfaction, and safety effectiveness
- Communicated with customers daily to ensure customer satisfaction as well as delivery timeframes were met
- Utilized technology to improve performance in my work group and reduce center cost through mileage reduction
- Provided defensive driving and safe work method training to new and senior drivers
Education
Bachelor of Science - Kinesiology
Texas Woman's University
Denton, TX01.2013
Associate of Arts -
Weatherford College
Weatherford, TX01.2009
Skills
- Team Leadership
- Staff Training and Development
- Performance Management
- Organization
- Operational Planning
- Conflict Resolution
- Customer Service
- Project Management
- Employee Engagement
- Complex Problem-Solving
- Strategic Planning
- Cross-Functional Teamwork
Timeline
Business Supervisor
UPS
01.2023 - Current
Preload Operations Manager
UPS
03.2021 - 01.2023
Preload Operations Manager
UPS
01.2020 - 03.2021
District Workshop facilitator
UPS
01.2019 - 01.2020
Training Operations Supervisor
UPS
03.2018 - 01.2019
Driver Supervisor
UPS
05.2011 - 03.2018
Bachelor of Science - Kinesiology
Texas Woman's University
Associate of Arts -
Weatherford College