Lara Hadjokas
Customer Service Specialist
Freeport,IL
Summary
Knowledgeable and dedicated professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Licensed Cosmetologist
Independent Contractor | Self Proprietor
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
Patient Qualification Agent
Studykik
02.2021 - 07.2022
- Answered telephone and coordinated meetings and conferences.
- Investigated facts and law of cases, using pertinent sources to determine causes of action and to prepare cases.
- Kept up-to-date on case progress by frequently reviewing records and reporting findings to clients.
- Compiled documentation, ensuring accuracy and detail for legal briefs, responses to opposing counsel, motions to court and trial exhibits.
- Participated in professional development initiatives for consistent improvement and up-to-date knowledge of emerging trends and best practices.
Customer Service Representative
Arise | Home Depot
04.2020 - 03.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Specialist
Healthgrades
01.2017 - 01.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Miami Cancer Institute Team
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
No Degree - Nursing
Highland Community College
Freeport, ILCosmetologist -
Capri Cosmetology College
IASkills
- Customer Demographics
- Product Upselling
- Salon Management
- Social Media Platforms
- Hair Coloring Expertise
- Sales and Marketing
- Hair Extensions
- Build Customer Relationships
- Chemical Applications
- Clear Communication
- Reflective Listening
Timeline
Patient Qualification Agent
Studykik
02.2021 - 07.2022
Customer Service Representative
Arise | Home Depot
04.2020 - 03.2021
Customer Service Specialist
Healthgrades
01.2017 - 01.2020
Licensed Cosmetologist
Independent Contractor | Self Proprietor
No Degree - Nursing
Highland Community College
Cosmetologist -
Capri Cosmetology College
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