Jennifer Roemmich
St.Johns,FL
Summary
Results-focused Cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
8
8
years of professional experience
Work History
Cosmetologist
JVL Clip Inc
06.2017 - Current
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- On average held highest product sales percent
Cashier
CVS Pharmacy
02.2015 - 12.2017
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Science - Child Psychology
University of North Florida
Jacksonville, FL08.2024
Associate of Arts - Psychology
FSCJ
Jacksonville, FL12.2021
Post Secondary Nondegree - Cosmetology
First Coast Technical College
Saint Augustine, FL07.2017
Skills
- Safety Training
- Build Customer Relationships
- Customer Demographics
- Psychology
- Social Skills
- Detailed Instruction
- Clear Communication
- Health Code Compliance
- Sales Expertise
- Reflective Listening
- Therapeutic Services
- Service Promotions
Additional Information
In my youth I was very hard on myself, subsequently found out that I have ADHD. When my mother was told this she was not surprised since she long suspected something like this diagnosis to come along in my life, due to school work and focusing being a constant struggle for adolescent me. Though it made my life very hard I found ways to overcome this disorder in multiple aspects, even earning a scholarship to my technical school. I did this through being active and maintaining a support system around me. I was also able to find a true joy in learning with age, specifically in psychology and the brain. This started me on the journey I am on now to hopefully one day getting a PHD.
Timeline
Cosmetologist
JVL Clip Inc
06.2017 - Current
Cashier
CVS Pharmacy
02.2015 - 12.2017
Bachelor of Science - Child Psychology
University of North Florida
Associate of Arts - Psychology
FSCJ
Post Secondary Nondegree - Cosmetology
First Coast Technical College
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