Susan Baugh
Colorado Springs ,CO
Summary
Results-focused Cosmetologist dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
4
4
years of professional experience
Work History
Cosmetologist
Costcutters Salons
08.2018 - 07.2022
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Processed payments, entering sales in register for prompt customer service.
- Developed new techniques to improve appearance of customer and provide different looks.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Developed loyal following of clients by providing high-quality services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Maintained client treatment records and designed long-term care programs for return customers.
- Maintained regular client list and successfully handled walk-in customers.
- Offered professional cuts, color services and extensions to salon customers.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Increased revenue through effective customer service and inventory management.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
Cosmetology Education
Training Thru D.O.R.A
Pueblo, CO03.2015
Skills
- Hair Conditioning and Styling
- Bald Fades
- Payment Processing Expertise
- Beauty Tool Sanitization
- Payment Processing
- Client Consultations
- Strong Manual Dexterity
- Body Mechanics
- Selling and Upselling
- Hair Coloring Expertise
- Safety Training
- Safety Standards
- Women's Haircuts
- Cash Register Operations
Timeline
Cosmetologist
Costcutters Salons
08.2018 - 07.2022
Cosmetology Education
Training Thru D.O.R.A
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