LARA JACKSON
OMAHA,NE
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional patient care. Highly organized and hardworking with excellent planning and program management skills. Licensed in North Carolina and Nebraska.
Overview
11
11
years of professional experience
Work History
Surgical Services Manager
Sirius Veterinary Orthopedic Center
03.2023 - Current
- Oversee daily surgical operations
- Actively manage surgery team with frequent and direct communication on day to day responsibilities and workflow
- Improved patient outcomes by implementing effective surgical services management strategies.
- Promoted culture of safety by enforcing compliance with regulatory standards and best practices.
- Led change management efforts during organizational restructuring, maintaining high levels of employee engagement and operational efficiency.
- Developed staff competencies through targeted training programs and performance evaluations.
Medical Oncology Lead Clinical Technician
North Carolina State University-Veterinary Teaching Hospital
01.2019 - 01.2023
- Oversee daily operation for Medical Oncology Unit; actively manage student teaching, chemotherapy protocol changes, and inventory
- Maintained compliance with regulatory standards and safety requirements.
- Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
Surgical Veterinary Technician Lead
Triangle Veterinary Referral Hospitals
03.2016 - 01.2019
- Oversee daily surgical operations; actively manage the surgery team with frequent and direct communication on day to day responsibilities and workflow
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Collaborated with fellow technicians to create efficient workflows that streamlined daily tasks within the clinic setting.
- Increased clinic efficiency by organizing supplies inventory management systems for easy access during appointments or surgeries.
Registered Veterinary Technician
Banfield Pet Hospital
09.2013 - 03.2016
- Administered vaccines; Prepared surgical equipment; Operated diagnostic equipment
- Maintained detailed patient records, allowing for efficient communication between team members and streamlined care processes.
- Provided exceptional customer service both face-to-face interactions with clients as well as phone inquiries.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Managed inventory of medical supplies to maintain adequate stock levels while minimizing waste.
- Trained new hires on clinic protocols, ensuring consistent quality of care across the veterinary team.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted veterinarians in surgery, resulting in successful procedures and faster recovery times for patients.
Education
Associate of Applied Science - Veterinary Technology
Central Carolina Community College
Sanford, NC05.2013
Skills
- Patient Safety
- Operational management
- Quality Improvement
- Staff Development
- Surgical Scheduling
- Surgical expertise
- Performance Improvement
- Critical Thinking
- Decision-Making
- Clinical Staff Management
- Employee Recruitment and Hiring
- Staff Management
- Process Implementation
- Performance monitoring
Hr Assistant Diploma - Platform
Alison Learning Platform
Affiliations
- NC Technician Registration #2161
- NE Technician License #1432
- Veterinary Cancer Society Member
Professional Lectures
- North Carolina Veterinary Conference 2021
- Chicago Vet Conference 2023
Professional Accomplishments
- Beer & Bones Podcast est. 2024
- Veterinary Hospital Manager of the Year Nominee 2024
Timeline
Surgical Services Manager
Sirius Veterinary Orthopedic Center
03.2023 - Current
Medical Oncology Lead Clinical Technician
North Carolina State University-Veterinary Teaching Hospital
01.2019 - 01.2023
Surgical Veterinary Technician Lead
Triangle Veterinary Referral Hospitals
03.2016 - 01.2019
Registered Veterinary Technician
Banfield Pet Hospital
09.2013 - 03.2016
Associate of Applied Science - Veterinary Technology
Central Carolina Community College