Raquel Lemieux

Directed surgical services team ensuring efficient operations and high quality patient care.
• Managed a team of 90-100 direct reports within the Surgical Services, Endoscopy and Sterile Processing Department.
Formulated and enforced policies to maintain healthcare compliance and standards.
Coordinated training initiatives to improve surgical skills among staff, increasing patient care.
Facilitated inter-departmental communication to enhance workflow efficiency in surgical procedures.
Analyzed surgical outcome data to discover areas for process improvement.
Worked with interdisciplinary teams to improve patient safety and quality of care.
Reviewed occurrences pertaining to surgical services; liaised across departments.

• Managed 24/7 operations of MST and ICU units, ensuring optimal patient care delivery.
• Oversaw approximately 85 staff members, including registered nurses, certified nursing assistants, and monitor observers.
• Conducted regular environment of care rounds to uphold high-quality patient standards.
• Led service recovery initiatives and reviewed policies for practice alignment.
• Achieved productivity goals while effectively managing resources across departments.
• Served as facility sepsis champion, enhancing inpatient outcomes in collaboration with stroke coordinator.
• Analyzed data to maintain quality measures, ensuring compliance with regulatory requirements.
• Educated staff on behavior modifications using the Just Culture model to align with core values.

• Managed daily operations and coordinated resources in surgical regions to maximize patient flow.
  Supervised roughly 70 nursing/ancillary/clerical staff.
• Trained personnel on new practices to ensure high levels of patient care.
• Reviewed audit data for on-time starts and case turnover to find opportunities for improvement.
• Reported findings to advise strategic decision-making on operational efficiency.
  Successfully worked with Ceridian, Healthstream, Cerner, Pyxis, Kronos, and Optilink Systems.

• Prepared patients for inpatient and outpatient surgery, ensuring readiness and comfort.
• Provided ambulatory services, including blood transfusions, MRI sedation, phlebotomy, and various infusions, enhancing patient care.
• Trained in GI lab procedures and protocols, contributing to team competency and patient safety.
• Demonstrated proficiency in intravenous (IV) techniques.
• Pre Admission Testing (PAT) interviews in person and phone, OR circulator.

• Manage the day-to-day activities of the PSC, PACU, Endoscopy and OPSU.
• Manage approximately 90 employees including nursing, ancillary and clerical staff.
• Performed service recovery with patients/families, conducted patient rounding, counseled and disciplined staff, managed daily and monthly schedules, coordinated day-to-day activities in the unit, and led performance improvement audits to enhance HCAP scores.
• Ensured compliance with regulatory standards in healthcare operations.
• Oversaw productivity above target, managed budgets effectively, and facilitated staff education initiatives.
• Experience using Lawson, Ceridian, Healthstream, Cerner, Teletracking, Omnicell, Axiom, Kronos and Vocera.
• Sacramento, California

• Prepared and educated patients for surgery in outpatient surgery unit (OPSU) and post anesthesia care unit (PACU), ensuring understanding of procedures and post-op care.
• Served as charge nurse overseeing unit operations and staff coordination. the last two years of employment.
• Conducted fast-paced assessments and monitored vital signs in recovery room, managing pain control with IV analgesics, PCA, and epidural care.
• Detailed teaching to patient and family members regarding post-op care including pain management, dressing care and follow up appointments with surgeons.
• Start IVs, review pre-op interview, thorough assessment and documentation and include family members in plan of care.
• Thorough nursing reports to nursing staff for patients admitted to hospital.
• Admit patients the day of surgery.
• Performed conscious sedation for CT, GI, and bronchoscopy procedures in the ambulatory procedure unit.

• Primary nursing care included the total care of up to four patients.
• Patient diagnosis could range from liver, kidney or pancreatic transplant, cardiac telemetry, diabetic keto acidosis or any other higher acuity diagnosis needing step-down support.
• Administered medications via Pyxis system, provided diabetic care, delivered transplant education, coordinated pre-op transplant needs, and monitored insulin drips and IV cardiac medications while performing lab draws and ABGs to support comprehensive patient care.
• Coordinated patient admissions and discharges, ensuring smooth transitions in a fast-paced hospital environment.
• Collaborated with med students, interns, residents, and attending physicians to enhance patient care and education.
• Sacramento, California

• Delivered comprehensive patient care in Intensive Care Unit and Transitional Care Unit, ensuring optimal recovery environments.
• Administered a full spectrum of nursing care for patients in Intensive and Transitional Care Units, addressing diverse medical needs.
• Assessed and prioritized care for multiple critically ill patients, managing complex cases and documenting assessments, care plans, and outcomes efficiently.
• Transitional Care Charge Nurse January 1996 through November 1999.
• Lodi, California