LARA LINDSEY
Cullowhee,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with the public served. Eager to tackle new challenges with success and growth in a new career path. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and supporting the team and organization .
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Safety Attendant
HCA Healthcare Inc. Angel Medical Center
Franklin, NC
07.2022 - Current
- Working in per diem (PRN) capacity providing patient-centered care and continuous monitoring for high risk admissions
- Promoting consistent and positive interactions that advance service of safety in healthcare system and complete necessary charting
- Monitoring tracking and conveying important patient information to healthcare staff to help optimize treatment planning and care delivery
- Insuring risk-free stay for any patient under strict policy guidelines to prevent self-harm while observing varying number of patients
Patient Care Liaison
Parallon/HCA Healthcare Inc.
Cullowhee, NC
02.2022 - 04.2022
- Provided emergency department follow-up support for national call center management team handling over 50 calls per day
- Performed customer support for directing patient care to specialty physicians recommended by provider direction within their Emergency Room visit
- Served as resource for patients after their ER experience and documented all patient interaction while building rapport with doctor's office personnel
- Worked independently with given resources and training and trouble shoot all technical issues in work from home environment.
Endoscopy Technician
Duke Lifepoint Haywood Regional Medical Center
Clyde, NC
11.2021 - 11.2021
- Returned to hospital-based care assisting with both outpatient and inpatient services in Gastroenterology
- Performed complex procedures both in OR and at bedside with call rotation and suggested methodologies and inventory supplies to increase productivity
- Learned to navigate new healthcare corporation and its policies and procedures
- Maintained all safety protocols and processes when cleaning, disinfecting and sterilizing endoscopes and related equipment
- Efficiently set-up and tore down procedure rooms in preparation for upcoming procedures
GI/Endoscopy Technician
HCA Healthcare Inc. Rose Surgical Center
Denver, CO
10.2011 - 10.2021
- Transferred within HCA to assume position as Endoscopy technician in fast-paced outpatient ambulatory surgical center and aided in completing multiple AAA and state inspections
- Duties and responsibilities included preparing GI suite for patient procedures, utilizing strong assessment skills to determine necessary patient care and coordinating with doctors and nursing staff for positive outcomes performing
- Interviewed and trained all new GI technicians and performed yearly staff competencies for RNs and fellow technicians and contributed in writing policy and procedures for department
- Expanded duties to include SQI antibiotic protocol monitoring for OR, temperature and humidity logs for center, processed all receiving documents and billing for materials management, and served on Employee Advisory Group
Emergency Communications Operator
Denver 911 Communications
Denver, CO
11.2013 - 03.2014
- Successful completion of academy training and practiced application of learned skills to respond appropriately to public served
- Ability to adapt with everchanging situations in fast paced environment and multitask with various databases to guarantee timely response
- Used critical thinking to break down problems, evaluate solutions and make decisions for emergency and non-emergency calls
- Supported customers by managing numerous calls for service per day efficiently while maintaining professionalism and composure in stressful conditions
Endoscopy Technician
HCA Healthcare Inc. Community Hospital
New Port Richey, FL
12.2004 - 10.2011
- Assisted physicians in clinical hospital setting to complete all facets of endoscopy procedures in efficient and safe manner
- Contributed substantially to successful department JCAHO accreditation and insured HIPPA compliance
- Prepared GI rooms for appropriate procedures and had working knowledge of all advanced GI equipment
- Monitored integrity of all equipment at all times, followed strict sterilization guidelines and organized repairs as needed with vendors
Education
Associate of Science - Surgical Technology
Florida Metropolitan University
Brandon, FL12.2004
Bachelor of Arts - Criminology
University of South Florida
Tampa, FL05.2000
Skills
- Excellent time management skills
- Strict adherence company guidelines and safety
- Meticulous attention to detail
- Thrives in team environment
- Confident communicator and problem solver
- Practiced community caregiver
- Self-motivated professional
- Flexible and Adaptable
- Inventory Management Procedures
- Documentation and Recordkeeping
- Cross-Departmental Teamwork
- Employee Interviewing and procedure manual writing
Certification
AHA for Healthcare Providers BLS /CPR Certification-current for 2022
Timeline
Patient Safety Attendant
HCA Healthcare Inc. Angel Medical Center
07.2022 - Current
Patient Care Liaison
Parallon/HCA Healthcare Inc.
02.2022 - 04.2022
Endoscopy Technician
Duke Lifepoint Haywood Regional Medical Center
11.2021 - 11.2021
Emergency Communications Operator
Denver 911 Communications
11.2013 - 03.2014
GI/Endoscopy Technician
HCA Healthcare Inc. Rose Surgical Center
10.2011 - 10.2021
Endoscopy Technician
HCA Healthcare Inc. Community Hospital
12.2004 - 10.2011
Associate of Science - Surgical Technology
Florida Metropolitan University
Bachelor of Arts - Criminology
University of South Florida
AHA for Healthcare Providers BLS /CPR Certification-current for 2022
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