LARA LISSANDRA

• Resolved customer complaints regarding resident services promptly and efficiently.
• Organized regular meetings with families to discuss their loved ones' progress.
• Provided guidance for social activities that meet the needs of each individual resident.
• Provided oversight of staff members and ensured compliance with policies and regulations.
• Developed training materials for new staff members on resident care protocols.
• Coordinated with medical professionals to manage residents' health care needs.
• Monitored medication administration and documented any changes in residents' conditions.
• Scheduled shifts for nursing personnel according to established guidelines.
• Implemented quality assurance programs to promote best practices in resident care.
• Analyzed data from surveys conducted among residents about satisfaction levels.
• Created and implemented resident care plans to ensure safety, comfort, and well-being.
• Reviewed financial statements regularly to ensure efficient utilization of resources.
• Assisted the nursing team in providing direct patient care when needed.
• Participated in facility surveys conducted by regulatory agencies.
• Ensured compliance with local, state, and federal laws related to healthcare facilities.
• Conducted interviews with potential employees to assess qualifications.
• Evaluated the performance of staff members and provided feedback as necessary.
• Worked with outside agencies to improve care for residents.
• Completed regular audits of charts and medication to assess compliance with facility standards and legal guidelines.
• Managed schedules, assignments and performance of nursing staff.
• Assessed new and readmitted patients for medical concerns and risks.

• Assisted with discharge planning activities prior to a patient leaving hospice service.
• Collaborated with multidisciplinary teams to develop individualized care plans for each patient.
• Responded promptly to emergency situations such as pain crisis or respiratory distress.
• Facilitated communication between the patient and family and all members of the interdisciplinary team.
• Maintained accurate records of patient progress notes, treatments administered, medications given.
• Conducted home visits regularly to assess patient's condition and provide necessary interventions.
• Administered medications as prescribed by physicians while monitoring for side effects.
• Collaborated with other healthcare professionals including social workers, chaplains, and doctors to ensure quality care is provided throughout the hospice experience.
• Provided bereavement counseling services for surviving family members after a death has occurred.
• Assisted in end-of-life decision making processes with respect to patient wishes.
• Monitored vital signs, observed changes in condition, and reported any concerns to physician.
• Educated patients and family members on disease process, medication administration, nutrition and symptom management.
• Provided physical, emotional, and spiritual support to patients and their families.
• Assessed patient's needs and developed individualized care plans in collaboration with the interdisciplinary team.
• Delivered respectful, compassionate care to each patient and family member.

• Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
• Interviewed and hired individuals bringing talent, well-developed skills sets and passion for assisting others.
• Delivered continuous quality service, resulting in high satisfaction levels from families and residents.
• Personally gave prospective residents and families tours of memory care unit, answering questions about services and facility.
• Explained policies, procedures and services to patients.
• Collaborated with multi-disciplinary staff to improve overall patient care and response times.
• Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
• Recruited, hired and trained new medical and facility staff.
• Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
• Maintained awareness of government regulations, health insurance changes and financing options.
• Kept family members abreast of important information regarding patient care, health issues and medication.
• Communicated with patients with compassion while keeping medical information private.

• Promote and enhance the level of clinical expertise of staff to provide safe and quality nursing care and documentation as necessary
• Review physicians orders and update the plans of care and documentation as necessary
• Assist with interviewing, selecting, training, and validation of new team members
• Internal case management, evaluation, and development of nursing talent
  Ensure adherence to state, federal, JCAHO, and local policies and procedures
• Supervise nursing staff providing in-skilled nursing care to clients of all ages
• Overseeing exceptional patient/client care – Maintain nursing standards while supporting patients with all applicable medical needs. Create and provide patient care plans as needed or requested. Communicate with the patient, their family, and members of the medical team to achieve the desired goals of the patient-care plan.
• Client/Patient Advocacy - Conducts visits to clients in their home setting in our community, wherever they call home.
• Conduct administrative duties – Attend medical conferences and courses for ongoing care and education. Assess patient care plans and identify areas of improvement to ensure quality of care.
• Supervise Caregivers - Our mission is to provide world-class services to our patient. In order to achieve that, our philosophy is to hire the best, promote from within, and provide the support and training needed to build a team of exceptional caregivers.
• Coordinate and schedule the daily workload of each caregiver, utilizing personnel to their fullest capacity.
• Provide daily supervision of nurses, Certified Nurse Assistants (CNA), and other caregivers to ensure the quality of services and compliance to standards.
• Participate in community related functions, as necessary, to support brand development in the community.

• Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.
• Administered oral, IV and intra-muscular medications and monitored patient reactions.
• Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
• Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
• Observed strict safety measures, including checking medication dosages before administration to patients.
• Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
• Coordinated with healthcare team to establish, enact and evaluate patient care plans.
• Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
• Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
• Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
• Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.

• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Administered required COVID-19 rapid tests and collected specimens using proper swabbing technique.
• Followed in-process quality control procedures and performed accurate data entry of patient information to prepare collected specimens for testing and analysis.
• Maintained cleanliness of testing booth and testing materials to comply with CDC guidelines.
• Explained reason for testing and process involved to each client.
• Set up screening stations to take temperatures and check individuals for COVID-19 symptoms.
• Sanitized work area and sterilized equipment and instruments to comply with protocols.
• Recorded test or medical data for reports using narratives, charts or graphs.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Set up, maintained and calibrated medical laboratory equipment.
• Updated patients' charts in electronic medical records, noting assessment results, interventions and medications.
• Evaluated patients' vital signs or laboratory data to determine emergency intervention needs.
• Prioritized patient care for assigned critically ill patients, based on assessment data or identified needs.
• Identified needs of customers promptly and efficiently.
• Administer Covid 19 IM vaccine and monitor for side effects .

• Transitional care nurse
• face-to-face visits with patient in healthcare facilities and in patients homes
• On call after hours , every other weekend and s needed.
• Collaborationg and coordinating with physicians , pharmacies, patients, families , caregivers for arraging clinical resources and medical care
• Conducting assessments patients psychological and medical care needs to identified patients that are suitable for case management intervention Assist in planning, evaluating, and monitoringhealth care services
• Schedule test, doctors visits, follow -ups and home visits as required
• Visit members in different settings as hospitals , ALF, SNF, LTACH
• Provides health maintenance, and medication and disease management education to patients and families/caregivers
• Collects, organizes, documents, and analyzes data, synthesizing it into understandable information
• Coordinates continuity of care, prevention and avoidance of complications, and close clinical treatment and management under the direction of the patients primary healthcare provider(s)
• Effectively communicates, problem-solves, and maintains productive and effective interpersonal relationships while effectively prioritizing
• Supports patients and their families, and provides compassionate care
• Participate in interdiciplinary meeting
• Assist in new staff trainings as per policy

LTC Case manager

• Develop, assess and adjust , as necesary , the care plan and promote desired outcome
• Assess member current health status ,resource utilization ,past and present treatment plan and services , prognosis ,short and long term goals , treatment and provider options.
• Coordinate services between PCP,Specialists,non-medical staff, as necessary to complete medical socieconomic needs of clients
• Develop plan of care based upon assessment with specific objectives ,goals and intervations designated to meet members needs
• Provide education
• Facilitate member's access to community based services
• Monitor referrals made to community based organization , medical care that support resident care plan
• Participate in integrated team care rounds
• Identify related risk management quality concern s and report these scenarios appropiate
• Enter and mantain assessments, authorizations and pertinent clinical information into various medical management systems.

• Members hospital visit to access hospitalization reason .
• Review and assess resident needs prior d/c Home as DMEs, pain medications, HHC services .
• Review hospital medication list with member
• Set up resident f/u appointments prior discharge .
• Notify SNF / Ltach/ Rehab case managers high risk members discharges via email
• Update report with discharges daily and visits made that day
• Daily communication with hospitalists, Inpatient care managers, manager and all hospital staffs
• Daily communication with office staff
• Home visit after discharge to make sure resident is receiving proper care and received the DMEs.
• Assisted patients in receiving high-quality, appropriate care with reasonable results.
• Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
• Created annual goals, objectives and budget and made recommendations to reduce costs.
• Participate in multidiciplinary team meetings

• Complete and Supervises admissions, transfers and discharges
• Supervises nurses, aides, and certified nurse aides
• Follows company's policies and procedures for clinical compliance
• Supports families and residents when issues arise
• Handles complaints and provides education regarding care
• Evaluates performance of nurses.
• Effectively controlled the release of proprietary and confidential information for general client lists.
• Assigned daily tasks to nurses based on their experience and strengths.
• Ensured that every patient received a high level of care.
• Monitor and document patients' condition, medications administered and interventions applied.
• Precepted and mentored new staff, graduate RNs and ancillary staff.
• Delegated and prioritized tasks, streamlining all steps in rapid response situations.
• Built and maintained excellent rapport with patients and loved ones.
• Facilitated HIPAA and JCAHO reviews through patient chart audits, inventory and supply management, medication inventory management, biohazard management, and maintaining patient medical record confidentiality compliance; ensured all patient care, unit operations, and nursing protocols were in place and adhered to.

• Exceptional capacity to multi-task.
• Widely recognized as an excellent care provider and patient advocate.
• Demonstrated ability to forge, lead, and motivate outstanding healthcare teams that provide top-quality patient care.
• Outstanding interpersonal and communication skills; superior accuracy in patient history, charting, and other documentation.
• Ability to handle pressure with a calm and efficient manner.
• Interface well with medical and clinical personnel.
• Detail oriented and observant with excellent time management skills.
• Assessed need for, ordered, obtained and interpreted appropriate lab tests.
• Chronic patient care in med-surg unit, adeptly handling all aspects of treatment from medication to wound care to monitoring 20 patients per shift.
• Performed lab tests and communicated results.
• Instructed patients and family members on proper discharge care.
• Closely monitored acute conditions.
• Monitored patient reactions to new medications or treatments carefully documenting progress of the resident.
• Ensured HIPAA compliance.
• Followed infection control procedures.
• Home health experience working in homes with disabled children and adults.(2 months) medications administration to 20 residents daily close supervision to CNA staffs.