Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lara Martinez

Orlando

Summary

Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Ambassador, Guest Services

VIP Hospitality
11.2024 - Current
  • Guide and assist passengers, visitors and all airport employees via customer service- related functions.
  • Provide update and accurate information and wayfinding, awareness of potential opportunities to provide this services and reporting any facility and stakeholder issues in their designated and assigned areas.

Passenger Service Agent

Menzies Aviation
05.2024 - 11.2024
  • Company Overview: Alaska Airlines
  • Verified travel documents and tickets, providing passenger boarding passes once completed
  • Handled customer complaints in a professional manner while seeking resolution of issues
  • Conducted pre-boarding announcements to inform passengers of departure times and safety instructions
  • Assisted passengers with check-in procedures and baggage handling
  • Utilized excellent communication skills when interacting with customers in person or over the phone
  • Alaska Airlines

Passenger Service Agent

ATS/ Unifi Service
09.2022 - 03.2024
  • Company Overview: Spirit Airlines
  • Examined passenger documentation to determine destinations and to assign boarding passes
  • Facilitated special needs requests from passengers such as wheelchair assistance or unaccompanied minor services
  • Processed ticket reservations and collected payments for flights as well as additional services such as meals or baggage handling
  • Demonstrated strong communication skills while interacting with customers, colleagues, and management personnel
  • Spirit Airlines

Education

High School Diploma -

Sandalwoods High School
07.2020

Skills

  • Customer Service Management
  • Strong Organization
  • Bilingual
  • Safety
  • Airport Experience
  • Multitask
  • Situational Awareness
  • Teamwork

Certification

  • Passenger Services Agent
  • Ramp Agent

Timeline

Ambassador, Guest Services

VIP Hospitality
11.2024 - Current

Passenger Service Agent

Menzies Aviation
05.2024 - 11.2024

Passenger Service Agent

ATS/ Unifi Service
09.2022 - 03.2024

High School Diploma -

Sandalwoods High School

Similar Profiles

CREATE PROFILE
Lara Martinez