Outgoing with experience handling multiple task at once, while remaining adaptable and dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service that fosters positive relationships with guest and co-workers. Highly motivate employee with desire to take on new challenges, strong work ethic, adaptability, and exceptional interpersonal skills. Capable of effectively working unsupervised and quickly mastering new skills.
Hi, I’m
Mekiaila Mitchell
Chicago,IL
Summary
Overview
10
years of professional experience
Work History
Macys Department Store
Ambassador, Guest Services
10.2022 - Current
Job overview
- Managed cash register operations and maintained balanced tills.
- Developed strong relationships with new clients.
- Elevated guest experience by delivering tailored solutions.
- Improved communication between departments by implementing efficient information-sharing processes to better serve customers needs
- Provided support for various departments as needed, demonstrating adaptability and commitment to teamwork
- Assisted in organizing special events, enhancing the overall guest experience during their shopping
- Developed strong rapport with guests, fostering a welcoming atmosphere and encouraging repeat business.
Dollar Tree Stores
Cashier
02.2023 - Current
Job overview
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills
- Helped customers find specific products, answered questions and offered product advice
- Completed daily recovery task to keep areas clean, neat and safe for maximum productivity
Bicycle Spin Art
Entertainment Staff Member
01.2022 - 01.2023
Job overview
- As an entertainment host, I gave a ten minute presentation and provided information about facilities, entertainment options and rules and regulations.
- Managed crowds and monitored safety during the operation of bicycles and use of materials
- Organized materials, cleaned facilities and set up equipment to prepare for the next event.
Valid USA
Machine Operator
03.2021 - 12.2022
Job overview
- Prepared machine for production processes by equipping with required tools and parts
- Documented daily production data and submitted accurate time logs to keep management up to date
- Verified production orders prior to starting set-up
- Monitored and observed production line to watch for pile-ups and jams
Mac Property Management
Front Desk Associate
03.2019 - 11.2022
Job overview
- Answered phones to respond to customer inquires and transferred calls to appropriate staff members
- Welcomed patrons to front desk and engaged in friendly conversation while conducting check-in process and checking ID's of guest and visitors
- Delivered friendly and knowledgeable support to current and prospective residents of each building
- Received resident packages and mail
- Managed resident complaints and rectified issues by completing work orders or directing the complaint to the correct resolution
- Wrote and maintained incident reports, daily activity logs, and other documents as requested by management
SOS Children's Villages Illinois
05.2015 - 10.2019
Job overview
- Prepared monthly reports concerning progress and behavior of children for welfare agencies
- Helped reunify birth families through coordinated visitation
- Worked with care team to assess client needs and discuss collaborative treatment efforts
- Participated in on-going training to maintain license and enhance knowledge of relevant topics as it relates to child development and foster training
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case
- Build trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations
- Interfaced with local court system, attending court proceedings and working directly with attorneys
- Attend hearings with victims to provide emotional support
- Used job-related software to compose or prepare correspondence, case notes, and technical reports
- Interviewed clients individually and in groups to assess situations, capabilities and problems
Education
CareerStepLehi, UT
EKG Certification from Medical Assisting
08.2023
University Overview
University Of St. FrancisJoliet, IL
Associates of Applied Science from Secondary Education
05.2005
University Overview
Thorndridge High SchoolDolton, IL
High School Diploma
05.2003
University Overview
Skills
- Microsoft Office Suite
- Appointment Scheduling
- Data entry and database software
- Administrative support
- Verbal and written communication
- Customer service oriented
- Multi-line phone systems
- Call answering and routing
- Package and mail receipt
- Conflict management
Timeline
Cashier
Dollar Tree Stores
02.2023 - Current
Ambassador, Guest Services
Macys Department Store
10.2022 - Current
Entertainment Staff Member
Bicycle Spin Art
01.2022 - 01.2023
Machine Operator
Valid USA
03.2021 - 12.2022
Front Desk Associate
Mac Property Management
03.2019 - 11.2022
SOS Children's Villages Illinois
05.2015 - 10.2019
CareerStep
EKG Certification from Medical Assisting
University Of St. Francis
Associates of Applied Science from Secondary Education
Thorndridge High School
High School Diploma
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