Nayelli Zeledon
Phoenix,AZ
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Ambassador, Guest Services
CLEAR Plus
Phoenix, AZ
06.2024 - 03.2025
- Followed all security protocols, including verifying airline documents, confirming traveler identification, and maintaining strict adherence to safety procedures.
- Answered passenger inquiries, and transferred calls to appropriate staff members.
- Developed strong customer relationships to encourage repeat business.
- Updated system with order specifics and customer details, preferences, and billing information.
- Rebooting slow or frozen technology.
- Managed multiple complex identity verification processes simultaneously.
Lead Floral Designer
MT Flower Shop
Phoenix, AZ
08.2023 - 05.2024
- Provided training and mentoring to junior designers.
- Inspected all incoming product shipments to ensure quality assurance guidelines were met.
- Assisted customers in selecting appropriate colors and styles of flowers for their needs.
- Prepared and processed floral orders to customer specifications via phone or resulting from in-store consultations.
Education
Biomedical Engineering
Arizona State University
Tempe, AZ05-2028
High School Diploma -
Metro Tech High School
Phoenix, AZ05-2024
Skills
- Medical imaging
- Problem solving
- Effective communication
- Multitasking abilities
- Microsoft proficiency
- Data analysis
Affiliations
- HOSA (Health Occupations Students of America)
- Sports Medicine Club
Languages
Spanish
Native/ Bilingual
Certification
- OSHA Certification
- CPR/ AED/ First Aid certified (Current)
References
References available upon request.
Timeline
Ambassador, Guest Services
CLEAR Plus
06.2024 - 03.2025
Lead Floral Designer
MT Flower Shop
08.2023 - 05.2024
Biomedical Engineering
Arizona State University
High School Diploma -
Metro Tech High School
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