Zenobia A. Hackett
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Ambassador, Guest Services
Tishman Speyer
08.2022 - Current
- Compiling shift reports daily to best communicate daily highlights and challenges
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Assisted 200 consumers per day
- Ensuring all ZO spaces are clean and orderly ( in coordination with cleaning staff)
- Communicating daily events to greeter and lobby teams
- Assisted team with operational policies and procedures to drive services.
- Coordinated Events alongside team
Assistant
Fashion Diary
02.2019 - 09.2022
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Sales Associate
Adidas
06.2021 - 04.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Achieved sales goals totaling over 3 grand, raised sales by 10% increase
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Paid Student Intern
CAMBA LTW
02.2019 - 06.2020
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
Education
Bachelor of Science - Business Management
Brooklyn College of The City University of New York
Brooklyn, NY05.2025
Associate of Applied Science - Business Administration And Management
Borough of Manhattan Community College
New York, NY01.2024
Skills
- Creative Solutions
- Guest Services
- Service Delivery
- Financial Information Review
- Space Management
- Event Coordination
Certification
- Microsoft Office Specialist: Word Expert 365 Training - 4 - 6 Weeks
Timeline
Ambassador, Guest Services
Tishman Speyer
08.2022 - Current
Sales Associate
Adidas
06.2021 - 04.2022
Assistant
Fashion Diary
02.2019 - 09.2022
Paid Student Intern
CAMBA LTW
02.2019 - 06.2020
Bachelor of Science - Business Management
Brooklyn College of The City University of New York
Associate of Applied Science - Business Administration And Management
Borough of Manhattan Community College
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