Angelica San Martin
San Diego,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Guest Arrival Ambassador
Sea World
05.2022 - Current
- Built personal relationships with guests to promote positive experiences.
- Answered questions, pointed out important features, and offered further details about special exhibits to educate visitors.
- Ensured overall cleanliness of the work space: restrooms , office , breakrooms and guests views.
- Cross-trained in Guest Arrival to include : Tolls , Parking Lot and Turnstiles.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
San Diego Business/Leadership
San Diego, CA06.2022
High School Diploma -
San Diego Medical College
National City, CA04.2021
Skills
- Guest Satisfaction
- Creative Solutions
- Guest Interaction
- Guest Experiences
- Issue Resolution
- Active Listening
- Staff Training
Timeline
Guest Arrival Ambassador
Sea World
05.2022 - Current
High School Diploma -
San Diego Business/Leadership
High School Diploma -
San Diego Medical College
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