Epic
LARA OKETOKI
Frisco,TX
Even if you are on the right track, you’ll get run over if you just sit there.
Will Rodgers
Summary
Dynamic Project Manager with 5 years experience in waterfall and agile methodology. A decade of experience excelling in Epic Patient Access,inpatient and ambulatory as well as training staff for successful go-lives. Proven ability to develop effective training programs and ensure compliance with safety standards. Strong communicator and problem-solver, dedicated to delivering quality results on time and within budget.
Overview
11
11
years of professional experience
Work History
Project Manager/Project Scrum Master
DTS Wireless
Dallas, TX
12.2021 - Current
- Led meetings with internal team members, consultants and contractors.
- Built and established strong partnerships with teams, vendors and contractors.
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Prepared cost estimates for projects of varying sizes.
- Identified needs and coordinated resource allocation to deliver quality standards on time and within budget.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
Health Pro Consultant
Alight Solutions
Dallas, TX
11.2020 - 11.2021
- Identified needs of customers promptly and efficiently.
- Analyzed bill reviews and Plan selection such as BCBS, Aetna and MEDICARE
- Organized client meetings to provide project updates.
- Worked on large account work queues to resolve deficiencies
- Assessed company operations for compliance with safety standards.
- Analyzed key performance indicators to identify effective strategies.
Epic Cadence & Billing Trainer
Texas Health Physician Group
Mesquite, TX
11.2017 - 09.2020
- Participated in 8-day training sessions on the THR Revenue Cycle process during the six waves of the go-live implementation in different clinics.
- Successfully trained front desk personnel on pre-registration verification and working the referral work queue.
- Trained Practice Managers on running reports and determining which are internal or external referrals.
- Trained doctors in putting in referral orders and saving them to favorites.
- Trained practice Managers on running Epic report work bench and getting reports across the organisation.
- Worked in All about life Clinic Scheduling Mammogram referrals and helping Doctors / front desk contact referral coordinators.
- Trained Front desk and Mangers on how to schedule a referral from Orders in the Work queue and how to put notes and verify authorization or marks as needing review.
Revenue Cycle Trainer
Bassett Healthcare Network - Herkimer
Little Falls, NY
02.2017 - 04.2017
- Worked in a clinical Business office and supported up to 15 billers and trained them on Work queue Management and the referral process.
- Scheduled referral for 20 different clinics and 4 hospitals using Epic
- Served as Liaison between the Doctors and Revenue point persons on how to order and schedule referrals
- Trained on how verify and schedule referrals from orders
- trained on running revenue usage report for service area
- completed satisfactory evaluations on training participants
- Escalated issues to command centre and resolved issues
Revenue Cycle - PB/ HB Trainer
MD Anderson Cancer Research Centre
Houston, TX
03.2016 - 04.2016
- Participated in Workflows and seminars with Practice Managers and Directors on the workflow for training on the billing life cycle
- Trained end users on referral process
- Identified late payment and entered into work queue
- worked on various work queues and deferred work
- Ensured endusers were capturing all information required for billing.
Revenue Cycle Trainer/ Inpatient /TDR Analyst
Allegheny Health Network
Pittsburgh, PA
08.2014 - 02.2016
- Designed the Revenue cycle training manual based on the workflow
- Trained end users in classroom setting of 30 participants and auditorium size during go lives
- Participated in train the trainer session
- Designed the Referral process using MS Access
- Prepared Computers and Devices ready for Epic
- Made sure Printers are mapped to correct Workstation
- Tested each computer in all departments to ensure right application
- Made daily rounds on training end users on Work queue management and collated daily reports
- Ensured end users ran their daily Revenue and usage report • Worked on resolving errors on work queues and posting to the right account.
- Proficient in Epic Report Workbench and running reports across Hospital.
Epic Trainer Inpatient
Novant Health Presbyterian Medical Center
Charlotte, NC
10.2013 - 11.2013
• Supported a team of Cardiologist and Doctors• Supported Nurses on Charting and other
clinical workflows
• Trained front desk staff and unit clerks on
arriving and discharging patients.• trained end users on the Patient movement workflow
Education
Certificate - Certified Scrum Master
06-2019
Master of Science - Health care Management and Administration
2018
Bachelor of Science - Economics
01-2011
Skills
A project Manager with 10 years of experience in Epic Patient Access, Inpatient, Ambulatory Cerner (Central Business Office) Willingness to complete EPIC certification before or during the 6-month mark Technical dress rehearsal for Epic registration—ensuring that end users have the right access and computers are mapped to the correct printers, e-signature pads are working, and scanners are HIPAA compliant and tested
- Training and development of staff before and during Epic go live with knowledge of adult education
- Knowledge of Epic and Cerner procedures and workflow
- Excellent communication & presentation skills
Affiliations
Attended Epic User Group Meeting - Verona, Wisconsin
University of Texas Food Drive - Dallas, Texas
Certification
Certified Scrum Master
Accomplishments
- Improved customer satisfaction ratings by 20% by satisfaction survey.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureSoftware
Jira align
Visio
Microsoft office
Interests
Reading
Travelling
Timeline
Project Manager/Project Scrum Master - DTS Wireless
12.2021 - Current
Health Pro Consultant - Alight Solutions
11.2020 - 11.2021
Epic Cadence & Billing Trainer - Texas Health Physician Group
11.2017 - 09.2020
Revenue Cycle Trainer - Bassett Healthcare Network - Herkimer
02.2017 - 04.2017
Revenue Cycle - PB/ HB Trainer - MD Anderson Cancer Research Centre
03.2016 - 04.2016
Revenue Cycle Trainer/ Inpatient /TDR Analyst - Allegheny Health Network
08.2014 - 02.2016
Epic Trainer Inpatient - Novant Health Presbyterian Medical Center
10.2013 - 11.2013
The University of Texas at Dallas - Master of Science, Health care Management and Administration
Scrum ALLIANCE - Certificate, Certified Scrum Master
Lagos State University - Bachelor of Science, Economics
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