Lara Peters

This is specialized police work receiving and screening telephone calls in a communications center utilizing a computerized telephone system.

Police Complaint Officers are responsible for the accurate, rapid and effective evaluation of, and response to, telephone calls for information and emergency requests for police and fire assistance. Work is performed in accordance with prescribed law enforcement procedures and departmental regulations; however, independent judgment is exercised in determining the scope of dispatch for police and fire units. Supervision is received from a shift supervisor who reviews work for conformance with proper procedures and who confers with the employee on unusual or difficult calls.

Police Complaint Officers also perform minor maintenance tasks associated with the position, for example, resetting computerized dispatch systems, preparing malfunction reports for telephone or equipment repairs, and related work as required.

o Receives telephone calls from the public relative to the reporting of accidents, crimes, disturbances of the peace, suspicious persons, emergency illnesses and fire related emergencies, and a variety of unusual incidents.

• Evaluates the need for police assistance by determining the exact nature of the incident, geographic location, governmental jurisdiction, and, if required, priority code to be used in dispatching units to the scene.
• Operates computerized telephone equipment, utilizing numerous software programs to sort information aiding in dispatch procedures.
• Receives and answers requests for information from other law enforcement agencies, ambulance companies, hospitals, automobile wreckers, and the general public.
• Originates orders to police and fire dispatchers which will result in the dispatch of police and/or fire personnel to the desired location.
• Telephones automobile wrecker companies to request removal service at the scene of traffic accidents.
• Performs related work as required.
• Knowledge of modern law enforcement practices, procedures, and methods.
• Knowledge of the proper legal functions of governmental agencies sufficient to answer or redirect citizen inquiries.
• Knowledge of departmental regulations pertaining to complaint and dispatch activities.
• Knowledge of the roadways and political boundaries of all of Miami-Dade County.
• Ability to comprehend and carry out oral and written instructions.
• Ability to react quickly and calmly in emergencies.
• Ability to communicate effectively with the general public by means of the telephone.
• Ability to speak clearly.
• Ability to handle multiple tasks simultaneously.
• Skilled in the operation of a computer keyboard.
• Ability to train new employees and pass along new information or procedures and techniques to co-workers

Retail Supervisor Duty/Responsibility

In order to ensure that their store runs efficiently and effectively, Retail Supervisors perform a wide array of tasks. We analyzed several online job postings to identify the following core duties and responsibilities.

Manage Staff

Managing and overseeing store staff takes up a large chunk of Retail Supervisors’ time. Sales associates, cashiers, greeters, stock people and any in-store staff will all need to be properly managed to ensure that they complete their assigned tasks in a timely manner. Additionally, Retail Supervisors must train, counsel, discipline and promote employees as they see fit.

Monitor Finances

In addition to managing staff, Retail Supervisors will also need to monitor their store’s finances. This can include drawing up budgets, scheduling expenditures, analyzing discrepancies between the budget and actual expenses, analyzing profitability ratios and implementing corrective measures.

Maintain Store

As anyone in sales can attest, a store’s presentation is vital to its success with customers. Retail Supervisors will be charged with delegating and performing tasks related to upkeep and organization, including the rearranging of shelves, the setting up of displays and the cleaning of the store and products.

Maintain Inventory

Part of a Retail Supervisor’s job is to make sure that all items are in stock while always striving to eliminate as much waste as possible. This involves coordinating deliveries, checking inventory numbers, recording missing or stolen merchandise and planning special discount offers as needed.

Assist Customers

As the highest-level employee present at the store, Retail Supervisors will need to assist customers on a regular basis. From finding specific items to correcting pricing mistakes to administering refunds or discounts, Retail Supervisors will spend a significant amount of time attending to customers’ needs

Retail Supervisor Skills

Successful Retail Supervisors are energetic, detail-oriented people who possess a great deal of patience. They’re just as adept at resolving interpersonal conflicts as they are at analyzing budget sheets, and they feel comfortable both behind-the-scenes and in-the-spotlight. In addition to these general skills and personality traits, employers are looking for Retail Supervisors with the following skills and qualifications.

• Communication skills – Due to the social nature of their work, Retail Supervisors must display excellent written and verbal communication skills. This can help them effectively communicate with staff members, customers, vendors and higher-ups.
• Customer service skills – In order to meet customers’ needs, Retail Supervisors must have advanced customer service skills. These skills can help them solve problems, diffuse tense situations, resolve conflicts and more.
• Management skills – Retail Supervisors are usually required to oversee a large number of staff members, from cashiers to fitting room attendants. Thus, they must be able to efficiently and effectively manage people in a retail environment.
• Organization – Since Retail Supervisors will be in charge of monitoring and analyzing a variety of important documents, they need to be organized at all times. This way, they’ll be able to keep track of budgets, expense reports, employee files and more.
• Financial skills – To understand and analyze the various financial documents under their care, such as budget sheets, Retail Supervisors need to have beginner to intermediate level financial skills. This skill set should include basic accounting.

In order to accomplish their daily goals, Retail Supervisors use a variety of tools.

Recent versions of Microsoft Office software suites – Several programs available in Microsoft Office, including Excel and Word, will come in handy to Retail Supervisors.

Standard office equipment – In order to print and post schedules, notices and more, Retail Supervisors must be familiar with standard office equipment such as printers and copiers.

Telecommunications equipment – To quickly communicate with staff members as well as higher-ups, Retail Supervisors need to know how to operate telecommunications equipment such as telephones, walkie-talkies and more.

Retail software – From Point of Sale (POS) systems to financial software, Retail Supervisors must be comfortable using a variety of software typically used by retail companies.